BRITTANY HOUSTON

414-***-**** adu21k@r.postjobfree.com

An administrative professional with experience in supporting and assisting patients and customers in fast-paced environments. A thoughtful and compassionate leader who handles sensitive matters with confidentiality and grace. A strong communicator that works well with diverse personalities.

CORE COMPETENCIES

Communication Customer Service Organization Filing Data Entry Scheduling Microsoft Office Time Management Conflict Resolution Clerical Active Listening PROFESSIONAL EXPERIENCE

HOME HEALTH CARE AIDE/HOUSEHOLD MANAGER: 2016-PRESENT

Assist client by providing personal services by making phone calls to schedule appointments and to check the status of pharmacy refills

Use Microsoft Office to create spreadsheets, word documents and databases to document health progress

Records patient information by making entries in the patient journal

Use fax machine to fax documents

Maintains a safe, secure and healthy environment by following standards and procedures

Follow prescribed dietary requirements and nutrition standards

Monitor client condition by observing physical and mental conditions, intake and output and exercise

Assist client by providing personal services, such as bathing, dressing, and grooming

Support client by providing housekeeping and laundry services, shopping for food, preparing meals and running errands

Help clients learn to care for themselves by teaching the proper use of a cane or walker, special utensils to eat, special techniques and equipment for personal hygiene. TARGET CORPORATION SEASONAL ASSOCIATE: 2015- 2016

Performed cash-handling and credit card transactions, refunds, and coupons or promotions

Provided excellent customer service to customers

Used conflict-resolution skills to resolve issues with customers BRITTANY HOUSTON 414-***-**** adu21k@r.postjobfree.com Page 2

Prepared various food items quickly and accurately and followed established guidelines

Maintained a positive work environment

BRITTANY HOUSTON 414-***-**** adu21k@r.postjobfree.com Page 2 ST. JOSEPH HOSPITAL—EMERGENCY ROOM: 2014- 2015

STUDENT CLINICAL AND TEMP HIRE

Managed all phone calls to the unit: Answered phone calls and placed pages and phone calls for clinical staff

Scheduled all patient diagnostic tests, appointments, and consultations upon direction of physician or registered nurse

Maintained hospital service standards and followed proper procedures and guidelines

Assisted visitors find patient rooms and other resources

Arranged patient escort and transport services

Planned, organized and executed routine maintenance and storage of office supplies and printers

Assisted in keeping the nurse work station and common areas organized EDUCATION & PROFESSIONAL DEVELOPMENT

Milwaukee Area Technical College:

Health Unit Coordinator – Technical Diploma

Healthcare Customer Service Certificate

Nursing Assistant- Certificate

Business Operations- Certificate

Microsoft Office- Highly Proficient

Contact this candidate