Data Entry Customer Service
Resume:
Nazli Modarresi
Logistics Specialist with **+ Years of Experience on Practical Hands-On Operation and sales in Transport Systems.
Burbank, CA 91501
adu20b@r.postjobfree.com
Dedicated logistics specialist with years of experience in organizing and managing shipments and inventory. Proficient in coordinating sea and overland shipment orders and air deliveries, monitoring and tracking shipments, and documenting transportation expenses. Specialize in managing complex multi-transport routing projects.
Willing to relocate to: Pasadena, CA - Burbank, CA - Glendale, CA Authorized to work in the US for any employer
Work Experience
Sales & Operation Manager
Asia Golden Line & Ocean Golden Line Shipping Co. - TEHRAN January 2016 to August 2022
Shipping Co.
Iran, Tehran.
• Led and directed a team of 45 staff in the sales, operation, and traffic departments.
• Managed the recruitment, selection, and training of staff in ensuring organizational values, strategies, and objectives are clearly communicated.
• Resolve customer issues to achieve the highest level of customer satisfaction and first-contact resolution
• Compile reports on overall customer satisfaction; biweekly, monthly, quarterly, and yearly
• Communicate with each store and store managers to address customer service problems Senior Sales Executive & Operation
Persian Gulf Sea Shell-freight forwarding - Iran, Tehran May 2014 to January 2016
• Coordinate all Air, sea, and overland Import/Export Freight activities. This may include quotations, bookings, documentation, data entry, shipment tracking and tracing, and billing.
• Communicate daily with airlines, vendors, shipping lines, truckers, customers, and warehouses. and also sales representatives
• Issue Awls, sea waybills, FBL, and invoice clients and agents, as well as organize documentation and shipping records accurately in a timely manner.
• Handle requirements for any dangerous or controlled goods and ensure that the proper export- controlled permits and licenses have been acquired. Prepare month-end closing sales reports and submit to senior management.
• Monitor and review all billing and shipping costs. Sales executive & Operations
Sea One Pars Shipping Co. - Iran, Tehran
February 2013 to May 2014
• Ensure all driver documents are complete, and accurate as well as Sea and Air processes.
• Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
• Promoting a positive relationship with the client by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties and Communicates with the customer verbally and in writing with a professional and positive attitude.
• Tracking and reviewing shipping status to ensure timely departure, arrival, and delivery of freight; enter milestone data, Processing arrival notices for incoming shipments
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and negotiating competitive rates Sales Executive
Arshia Bar freight forwarding Co. - Iran, Tehran
January 2010 to January 2013
• Conduct presentations and service demonstrations
• Track record of achieving and exceeding quotas
• strong phone presence and experience making dozens of calls per day
• Excellent Verbal and written communication
• quickly grasp new business concepts
• multi-task, prioritize, and manage time effectively Education
Diploma in International Federation of Freight Forwarder Association-FIATA International Transport Companies Association of Iran 2020 to 2022
Bachelor(BSc/BA) in Law
Azad University of Arak
2004 to 2009
Languages
• English - Intermediate
• Persian - Fluent
Certifications and Licenses
International Trade and Commerce
2015 to 2015
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