System Administrator Business Analyst
Resume:
Aja D. Johnson Chicago, IL
***.*******@*****.***
www.linkedin.com/in/ajadjohnson
Accomplished, dynamic, and innovative professional with extensive knowledge and experience developing web-based system architecture. Proven success conceptualizing, creating, and implementing technological strategies as well as managing relationships with team members to build support and achieve desired outcomes. Looking to secure a challenging position as a ServiceNow Developer/Technical Consultant with a high-velocity team that prioritizes professional development. CERTIFICATIONS
Certified System Administrator (CSA)
ServiceNow, December 2022
Agile Development 2.0 Micro-Cert
ServiceNow, December 2022
Service Portal Micro-Cert
ServiceNow, November, 2022
Integration Hub Micro-Cert
ServiceNow, November 2022
Configure the CMDB Micro-Cert
ServiceNow, October 2022
Flow Designer Micro-Cert
ServiceNow, October 2022
TECHNICAL COURSEWORK
● ServiceNow Admin Fundamentals
● ServiceNow Admin Advanced
● Platform Implementation
● ITSM Fundamentals
● ITSM Implementation
● Service Portal Fundamentals
● Scripting in ServiceNow Fundamentals
● Mobile Development Fundamentals
● CSDM Fundamentals
● Virtual Agent Fundamentals
COMPETENCIES
● Agile Framework
● SCRUM Framework
● JavaScript
● ITIL 4 Foundations
● Microsoft Office Suite
● Google Suite
EDUCATION
Communication Disorders
Governors State University
● Master of Health Sciences
● Bachelor of Health Sciences
PROFESSIONAL EXPERIENCE
NextGen Program Extern ServiceNow
September 2022 - December 2022
■ Demonstrated proficiency of knowledge of the ServiceNow platform and products via instructor-led and on-demand coursework, case studies, and projects during a 12-week interactive reskilling program
■ Conceptualized and configured custom applications within multiple ServiceNow instances using form configuration, scripting, Service Catalog configuration, Web Services, Homepage, Dashboard, and Service Portal
■ Managed three (3) team projects using Agile framework to create project plan, define roles, and determine tracking metrics to ensure a cross-functional understanding amongst project members Lead Business Analyst Heritage Transaction Services April 2018 - February 2022
■ Lead and managed application improvement projects, including developing the implementation plan, assigning roles and tasks, monitoring progress, and relaying all recommendations and progress to stakeholders
■ Defined and implemented business solutions aligned with the client’s business pain points by developing custom software solutions
■ Maximized business process efficiency, allowing clients to experience average 60% business growth within 6 months of contract beginning
■ Developed solutions for client challenges, including tools to monitor real estate transactions and delegate tasks efficiently Lead Speech-Language Pathologist KIPP Chicago
August 2016 - June 2018
■ Mentored 4 new SLPs completing Clinical Fellowship Year by facilitating monthly training, and providing feedback through bimonthly observations and review of clinical documentation and reports
■ Collaborated with Case Managers and Student Services Manager to monitor support service personnel caseloads throughout the district, and resolve scheduling, staffing allocation, and documentation/compliance challenges Speech-Language Pathologist Chicago Public Schools January 2014 - August 2016
■ Facilitated weekly interdisciplinary team meetings to communicate and finalize assessment results and educational treatment plans
■ Reconciled billing to account for scheduled, performed, and documented billable activities, including assessment, observations, therapy sessions, and interdisciplinary team meetings to manage a caseload of 60 students
■ Planned and executed standardized assessments to determine eligibility for services and write reports to share findings with the support team
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