Housekeeping

Rita Graham

754-***-**** ************@*****.*** Davie, FL 33317

SUMMARY

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. SKILLS

Operations management

Training and development

Time management skills

Proficiency in labor control

Results-oriented

Financial records and processing

Excellent communication

File/records maintenance

Proficiency in customer service

Proficiency in Schedules

Proficiency in Inventory

Proficiency in Running Shifts

Quality improvements

Guest relations

Cleaning practices

Chemical handling

EXPERIENCE

Lead Housekeeper, Extended Stay America, March 2020-Current Davie, FL

Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Employed deep-cleaning techniques for areas in need of additional sanitation. Collaborated with front desk to respond promptly to guest requests and promote positive experience.

Laundered sheets and removed stains to restore linens to pristine condition. Managed client laundry with proper care and attention to needs of different linens and articles of clothing.

House Cleaner, Self employed, August 2018-February 2020 Davie, FL

Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.

Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.

Cleaned homes following specific and detailed protocols and requests. Laundered sheets and other bedding, made beds and fluffed pillows. Washed and dried dishes to maintain clean and orderly kitchen. Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Manager, Denny's, July 2016-July 2018

Hollywood, FL

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Monitored multiple databases to keep track of all company inventory. Provided onsite training to new employees . Managed a team of 32 employees labor control. Employee schedules cooked on grill when needed served when needed ordered food and input all invoices into computer

General manager, Jakes Wayback burger's, May 2014-January 2016 New castle, Delaware

Payroll, Inventory, Food Order, Schedules, Customer service, food prep, cashier, Bank Deposits

Manager, Subway, August 2012-January 2014

Newark, Delaware

Customer service, registers, sandwhich artist, opening and closing of store,payroll, bank deposits, schedules. Inventory, food ordering baking bread Substance Abuse Counselor, Phoenix House, April 2010-October 2012 BRENTWOOD, New York

Collected urine samples from clients to test for substances. Maintained thorough clinical treatment notes.

Supported and counseled clients with drug and alcohol addiction. Conducted individual and group therapy sessions for outpatient clients. Identified treatment goals based on individual diagnosis and history. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients.

EDUCATION AND TRAINING

Queens Dental, Jamaica NY

Certificate

Dental Assistant, Dental Technology School, Jamaica NY September 1990 High School Diploma

Academic, Sewanhaka High School, Floral Park NY 1982 Liberal Arts, La Gaurdia Community College, Queens plaza New york Only completed a year and half

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