Data Entry Title Processor

TAMMY CAMPBELL

***** ********* ****, ***********, ** 20837

****************@******.*** 301-***-****

Summary

Reliable Administrative Secretary offering over 15 years of experience working with the Maximo Work Order System and Lawson Payroll System. Strong customer service working in a fast -paced environment while handling both routine and complex issues daily.

Qualifications

Computer skills: Maximo, Word, Outlook, Excel, HUB, Lawson

Build sustainable relationships and engage customers by taking the extra mile

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Comfortable working in a fast-paced environment

Accurate data entry

Experience

Office Assistant III MCPS - Clarksburg, MD 11/2000 - Current

Sixteen years' experience with the Division of Maintenance on the computer maintenance management system; Maximo. Data entry knowledge of materials used by tradesman, and entry of over 100 daily work sheets a day. Response to calls from school personnel, vendors, stakeholders, and route to the appropriate departments. Assist all incoming calls getting answers to their questions for good customer service. Distributed incoming work orders onto various trades. Process payroll for 200 plus employees bi-weekly via Lawson Process Workers Compensation Claims. Order supplies thru HUB,. Enter material, physical counts for inventory process, run backlog reports for individual shops. Answer phones for a high pace office.

Service Operations Specialist First Health - Rockville, MARYLAND 08/1990 - 04/2006

Respond to inquiries from the union, membership, and payroll/personnel offices

Prepare weekly/monthly reports

Verify and update enrollee file per documentation

Investigate and respond to customer inquiries via phone or email

Education and Training

Bald Eagle High School Wingate Pennsylvania

High School Diploma

Certifications

Title Processor/State of Maryland

Notary for Maryland

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