RAJ S I DHU

CERTIFIED SCRUM MASTER

Litchfield Park, AZ 85340 adu1so@r.postjobfree.com 480-***-**** linkedin.com/in/raj-sidhu-pm A Certified Scrum Master with notable success directing a broad range of multi-million dollar strategic initiatives in a client-centric digital solutions sector. Industry Expert who leads the adoption and enforcement of Scrum rules, removing impediments, and fostering self-management through multiple years of proven experience in planning facilitation, implementation, and management of innovative solutions. Possess an in-depth understanding of Agile, Waterfall, and Scrum Development Methodologies to steer timely project completion. Demonstrate unmatched organizational and time-management competencies to equilibrate multiple project assignments simultaneously within a challenging and fast-paced environment. Substantial broad-based experience with a comprehensive understanding of all phases of Test Life Cycle, including requirements gathering, test planning, scheduling, testing, defect tracking and reporting. An effective leader with proven ability to supervise and lead diverse teams to ensure a 100% success rate in mitigating potential risks and achieving business goals in a complex, project-based environment. CORE COMPETENCIES

Software Development Tasking Meetings/ Retrospectives Relative Estimation Strategic Planning Testing Life Cycle Story Based Development Project Management Process Documentation Agile Principles Conflict Resolution Iteration/Sprint Planning Process Improvement Quality Assurance Prioritizing/Multi-Tasking Process Streamlining Management Engineering Build Team Velocity Build Team Capacity Product Management Conflict Resolution Impediments Removal Analytical Process Improvement Business Development TOOLS AND METHODOLOGIES

Salesforce, Workbench, ServiceBus, Kanban, Vibes, Aimia, Swagger, Jira, Confluence, ServiceNow, MS Office Suite, MS Visio, TFS, Microsoft Test Manager, HPQC, QTest (QA Symphony), MS Project, Agile and Waterfall SDLC Methodology, Scrum Methodology, SAFe Agile, Microsoft SQL Server, POS, SharePoint, Postman, Scrumban, Lean-Agile EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Arts major in Political Science and Sociology, Punjab University, Chandigarh, India Scrum Master Certified (SMC), Scrum Study

Scrum Fundamentals Certified (SFC), Scrum Study

Agile Master Certified (AMC), Scrum Study

Salesforce Certified Administrator (SCA)

Agility Health Facilitator (AHF)

PROFESSIONAL EXPERIENCE

SCRUM MASTER/Project Manager Northern Trust Asset Management (NTAM), Remote Oct 2020 - Present Project Description: Led 3 teams in Asset Management. Two Reports and Data/system development teams and a Template writers team. Kick started the agile transformation thru the Eagle Project. Worked with other 3rd part vendors. Established new Jira workflows to better suit the teams needs. Trained the teams to better deliver the quality product in a rapidly changing environment.

Worked with leadership to Kickstart Agile Transformation.

Collaborated with Agility Health to launch agility health Program

Created and implemented New advanced Jira workflow to improve teams working tracing and visibility.

Motivated and guided the teams to achieve 20% increased velocity.

Worked with PO to create epics and Implement a vision of deliverables.

Led Sprint Ceremonies (PBR, Planning, Daily Scrum, Retro)

Created Sprint Metrics.

RAJ SIDHU

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Continued :

SCRUM MASTER Commerce Cloud E.L.F. Cosmetics, Remote June 2020 – Nov 2020 Project Description: Led the team to successful launch of celebrity brand “Keyssoulcare” with Alicia Keys. Directed the development team to launch e.l.f and W3LL People brands in UK, Europe and Germany. Implemented payments systems thru all elf brands. Payment systems like Paypal, Paypal Express, Afterpay in Uk and Europe and Clearpay in US. Launched Eshop world to bring e.l.f products to different international markets where e.l.f did not have a web presence.

Worked with different venders, clients and inter department members to make the team successful.

Help the PO to maintain a healthy backlog.

Created new JIRA workflow for the team with new and improved statuses and transitions.

Guided the PO write users stories

Led Sprint planning, Grooming, Sprint retro and Demo’s sessions.

Led the Business update sessions to show Development teams achievements to the business.

Managed Teams velocity charts and capacities.

Worked with team on SFRA, Demandware, Ayden, OMS SCRUM MASTER PetSmart, Phoenix, AZ Oct 2018 – May 2020 Project Description: Prism Project, PetSmart Reservation System (Prism), Pet Salon, and PetsHotel.

Directed three teams on the Salon Project and managed two cross functional teams on the Agile Release Train on PetsHotel. Major Responsibilities:

Collaborate with multiple clients, project managers, core team members and other project stakeholders throughout the Software Development/Testing Life Cycle

Co-manage product backlogs of 3 project teams while utilizing Jira as an agile project management tool

Setup Sprints and facilitate releases, scrum meetings, Sprint Planning, and Sprint retrospectives

Provide 100% support in story creation, facilitate story breakdowns, and capture estimates

Track and apply metrics to facilitate planning and forecasting, resulting in increased team performance by 25%, customer satisfaction by 15% and cost savings of 17%.

Utilize information radiators such as burn-down charts to resolve roadblocks resulting in a 65% increase in team velocity

Respond to changes in direction, priority, and sprint performance and ensure that 100% of the team update their tasks and log time in the project management tool.

SCRUM MASTER T Mobile/Metro PCS, Phoenix, AZ Mar 2013 – Oct 2018

Work closely with clients, project managers, core team members and other project stakeholders and provided 100% leadership across the Software Development/Testing Life Cycle

Facilitated all agile ceremonies as well as discussions, decision-making and conflict resolution to 75+ participants

Proactively work to mitigate risks, expectations, challenges, and dependencies to ensure that they are detected, organized, mitigated or escalated as needed

Collaborated with the Product Owner and Development Team to promote productive sprints through the elimination of impediments and ensured that stories are 100% sprint ready

Reviewed existing agile procedures, demonstrated servant-leadership when helping the team improve processes while challenging innovativeness and creativity

Assisted with the development, establishment, and enforcement of quality assurance measures and testing standards for new applications and products throughout their development and lifecycles

Registered test results and bug reports and executed test plans and test scripts for implementing accurate measures of the performance of the products resulting in a 60% increase in efficiency of results

Enabled conversion accuracy by verifying converted data from legacy systems and managed test results and defects with Microsoft Test Manager and Team Foundation Server (TFS)

Prepared Defect Report as Severity and Priority and responsible for scheduling bug triage meetings to address defects

Developed, documented, and maintained functional test cases and other test objects, such as test data and data validation RAJ SIDHU

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Coordinated with process owners to ensure that consumer issues and concerns are adequately processed with due diligence

Worked in waterfall and agile methods while collaborating with the project manager to optimize user stories in the Backlog SOFTWARE QUALITY ASSURANCE ANALYST Cricket Wireless, Phoenix, AZ Jun 2008 – Mar 2013

Developed test objectives, evaluation procedures, testing methods, and research preparation in collaboration with the project team

Executed test cases, logged defects, kept track of the defect status and provided a status report during meetings

Developed, documented, and maintained functional test cases as well as test data and data validation

Performed functional and regression testing and validated that user expectations are surpassed by 110%

Assisted the automation team in the development of a test automation approach, provided input into tool selection, and conducted training to 10+ groups on the processes

Directed the analysis, design, and execution of test cases, test procedures, test suites, and all other related activities

Ensured documentation and validation of complex test scenarios, UAT, and regression testing of applications

Guaranteed suitable testing environment and proper configuration and traceability of testing applications before and after test execution

Scheduled testing and subsequently tracked, measured, monitored, and reported the test progress, product quality status, and test results, adapted the test plan and, where appropriate, compensated for changes in conditions

Provided summary reports on test status. Responsible for weekly, monthly, and end-of-sprint progress reports

Contributed to high-reliability technology releases as a result of thorough testing that helped maintain a 100% secure and confidential system

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