Quality Controller Customer Service
Resume:
Dobsonville Ext *, Johannesburg (072-***-**** or (065-***-**** **********@*****.***
SUMMARY
I subscribe to high service standards. I establish goals and achieve them. I intend on advancing in my life and my career. I am an honest, go-getter and reliable person. I love to work with people and always ensure that I achieve goals and standards set. I am dedicated and can work well under pressure. I don’t believe that there is a challenge given to me that I cannot overcome. I have a very positive attitude towards excelling and ensuring that my outmost best is given at all times. I am a team player and able to work independently as well.
PERSONAL DETAILS
Nationality
South African
ID Number
Driver’s License
Code 10
Languages
English,,South Sotho, Zulu
Notice Period
Immediate
EDUCATION
2004
Matric
Orlando West High School
English, Mathematics, Geography, Biology, Physical
Science, South Sotho
2005
National Certificate NQF level 4
College Campus
IT Technical Support
SKILLS
Workplace
Dedicated
Trustworthy
Conscientious
Reliable
Loyal
Punctual
Knowledgeable
Experienced
Responsible
Dynamic Technically
Talented Excellent
Leader Smart Team
Worker Persevering
Self-motivated
Quick learner
Quick Thinker
People person
Computer
Microsoft Word
Microsoft Outlook
Microsoft Access
Internet explorer
AJS
2 Page Zandile Ndlovu
WORK EXPERIENCE
December 2018 Switchboard Operator
October 2019 BMW South Africa
●Answering calls
●Directing calls to 3 divisions of BMW South Africa
●Taking Messages
Reason for leaving: Retrenchment
July 2015 ADMIN CLERK
June 2017 NDS Credit Management
Second in charge to the supervisor
Assisting in supervising Admin, QA, Inbound team Sending
letters to debtors regarding their accounts.
Solving queries and dealing with closed accounts for debtors.
Resolving all queries according to procedural requirement and escalations Attending to queries (Hello Peter and CDC).
Assisting with post.
Follow up on client requests.
Date Capturing
Providing daily report to the supervisor.
Relieving at reception/switchboard.
Loading Naedos (debit orders)
Updating office Birthday List
Updating Notice Boards
February 2015 DEBT COLLECTOR
June 2015 NDS Credit Management
Calling debtors on behalf of African Bank and collecting on their outstanding loans, was a top collector on my first month( February 2015). Collected for Truworths store and on behalf of Standard Bank credit
Preparing and signing of all letters
Reason for leaving: Retrenchment
3 Page
Zandile Ndlovu
February 2011 June 2014
CUSTOMER ASSISTANT/SUPERVISOR
Musica Megastore
Cash desk supervisor
Conducting and assisting with stock counts, authorizing cash ups, daily banking, resolving customer queries and complaints, back office admin, POS operations and customer service responsibilities.
Staff planning and training along with monitoring, reporting stock requirements, managing merchandising and promotional activities.
Being vigilant on the shop floor and department assigned at all times
July 2010 QUALITY CONTROLLER
January 2011 Matoma Mithratech
Evaluation and detecting quality in all areas.
Ensuring the scatter card Is neatly wrapped with a magnetic strip. Reason for leaving: Contract Terminated
January 2006 TECHNICIAN/ RECEPTIONIST
May 2010 Matomo Technologies
Assembling of desktops according to Hewlett Packard standards.
Loading software
Heading up the country kits department.
Reliever as a receptionist, admin duties and setting up meetings with clients Reason for leaving: Retrenchment
REFERENCES
BMW SOUTH AFRICA
NDS CREDIT MANAGEMENT
MUSICA MEGASTORE
Nothando Lunga
Daphney Kgomotso Mokgotsi
Josy Alhadeff
Supervisor
Supervisor
Manager
MATOMO MITHRATECH
MATOMO TECHNOLOGIES
Jabulani Mpofu
Alan Richards
Supervisor
General Manager
4 Page Zandile Ndlovu
Cover Letter
I would like to apply for this post to bring high quality of service to the role. I am highly organized person, have strong admin skills . I have an eye for details and capable of dealing with most delicate situation of problem solving. I am capable of prioritizing and quickly respond to colleagues /client queries, although I am involved in multiple projects within the firm. I am fast learner and very calm under pressure.
I will ensure that I reach and exceed targets, and expectations, and build long lasting relationship with clients.
Contact this candidate