CAROL CROSS

*** ******* ******

Alcoa, Tennessee 37701

865-***-****

adu1s1@r.postjobfree.com

OBJECTIVE:

To hold a position within your company in which I would be of value in assisting in the corporate mission of your company. My skills include lab work and customer care in which I have held both Group Lead and Supervisory positions.

WORK EXPERIENCE:

04/2013 - Present

Customer Care Representative III

CVS Health Call Center

Knoxville, Tennessee

* Take calls to order medication for customers, provide insurance information to members, ensure member orders are current and send for new orders as needed, assisted in training of new hires, also held roll as PAL (Peer Assisted Learning) and SME (Subject Matter Expert).

05/2007 - 03/2013

Data Entry and Customer Care

Kindred Health Care

Maryville, Tennessee

* Transcribe Physician orders, schedule lab-work for patients, maintain medication records for floor nurses, create and maintain records for vital signs, member of the Angel Care program providing services for family members of critically ill patients.

05/2000 - 11/2007

Support Services Group Lead

Laboratory Corporation of America

Gainesville, Florida

* Actively accession specimens, keep lab stocked, coverage for supervisor, specimen problem resolution, worked in conjunction with another lab for which company provided reference work.

06/1998 - 04/2000

Claims Processor

Nationwide Insurance

Gainesville, Florida

* Responsible for input of medical bills in a timely and accurate manner, participated in the development of workflow for initiation of PPO system into a new computer software, back up lead for Florida Division, also involved in Customer Focus Committee.

07/1995 - 06/1998

Supervisor pf Processor/Billing

Laboratory Corporation of America Gainesville, Florida

* Supervise the staff responsible for receiving and processing medical specimens for testing, knowledge of editing, data entry and billing as well as actively performing the before mentioned tasks, also responsible for problem list resolution, distribution of specialty testing, staffing and payroll.

EDUCATION:

12/1993 - 12/1995

Webster Junior College, Gainesville

* A.S. Degree in Medical Assisting / Office Technology - Honor Graduate

REFERENCES:

Marsha Bruce RN - 865-***-****

Carla Smith RN - 865-***-****

Cindy Reynolds - 865-***-****

Contact this candidate