Data Entry Customer Service
Resume:
Khiania Wilkerson
HARD, DEPENDABLE, EAGER TO LEARN WORKER
Wauchula, FL 33873
*****************@*****.***
MY GOAL IS TO OBTAIN A LONG TERM JOB, THAT ADVANCE INTO A CAREER. SHOWING EAGERNESS, RELIABILITY, AND DETERMINATION. I PLAN TO BE A GREAT ASSET TO THE COMPANY.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Inventory Specialist
RGIS Inventory Specialists - Daytona Beach, FL
September 2017 to Present
• Inventory/manage product activity
• Gain client's trust w/accurate counts
• Maintain a fast friendly service
Merchandiser Spec
Apollo Retail Specialists - Tampa, FL
September 2017 to Present
• Set fixtures, add shelving, organized based on planograms
• Received/stocked store with new product
• Audit and inventory based on needs
• Gain client's trust w/satisfaction of displays
Assistant Manager
MCDONALDS - Tampa, FL
June 2005 to Present
ASSISTANT MANG./CASHIER
● Enters purchases into register, while maintaining sufficient/accurate drawers
● Manage/ train new employees
● Advertise/inform customers on new items, while providing fast, friendly customer service
● Assists in other areas of store, by maintaining a clean, safe, and orderly running environment and taking the initiative to suggest new approaches that can impact quality and/or quantity of job performance
Ecommerce Personal Shopper
Walmart - Port Charlotte, FL
May 2020 to December 2021
• Cashier at first, handling money,
• a personal shopper
• providing great customer service
WAREHOUSE ASSOCIATE
AMAZON - Tampa, FL
September 2015 to July 2017
Unload trucks
● Stock and organize shelves
● Prepare/package orders to be delivered and a timely manner CSR
UPS - Tampa, FL
October 2016 to May 2017
• Provided customer service by scheduling deliveries and pickups
• Build a trusting relationship with customers by maintaining confidential information in a secure manner
• Data entry information to create customers profile, while efficiently using computer software programs INVENTORY SPECIALIST
MHS - Tampa, FL
February 2011 to October 2016
Proficient with the handheld computer and other inventory equipment
• Achieve counting goals, while ensuring accuracy and integrity of the data collected in all inventories worked
• Creates partnership/files for clients to establish future inventories, while instilling trust and confidence in one's abilities, based upon demonstrated expertise Store Ambassador/Mechandiser
TARGET - Riverview, FL
April 2009 to August 2011
REMODEL/GENERAL MERCHANDISE (open store)
● Set fixtures, add shelving, organized based on planograms
● Received/stocked store with new product
● Audit and inventory based on needs
● Cashiered
Salon Receptionist/Assistant
HOT SPOT - Tampa, FL
August 2003 to May 2008
BRAIDER/ ASSISTANT
• Greet/ inform customers, while answering phones and booking appointments
• Assist in maintaining a clean and safe reception area while keeping client's profile secured and safe, with an organized salon environment
SKILL/ QUALIFICATIONS:
Management, customer service, data entry, appointment scheduling, computer efficient, stocking/ warehouse/inventory, general merchandising/remodeling Education
High school or equivalent
Skills
• Planogram
• Inventory Control
• Warehouse Inventory
• Customer Service
• Shipping Receiving
• E-Commerce
• Merchandising
• Assistant Manager Experience
• Store Management Experience
• Microsoft Excel
• Computer literacy
• Office experience
• Microsoft Word
• Supervising experience
• Retail management
• Marketing
• Front desk
• Computer skills
• Retail sales
• Pricing
• Sales management
• Management
• Cash handling
• Administrative experience
Certifications and Licenses
driver's license
Assessments
Personality: Customer Service Fit — Proficient
June 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Proficient
February 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Receptionist — Familiar
March 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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