Customer Service Front End
Resume:
GARDNER, MA *****
**********@*****.***
Catherine A Legault
EXPERIENCE
C lerk II (Seasonal) D ept of Conservation & Recreation M AY 2019 - O CT 2022
General office duties
Answered campers questions via phone and in-person regarding campsites and facilities
Assisted F & P III with scheduling and payroll
Drove documents to headquarters as needed
Worked in the contact stations signing campers in, selling firewood, answering questions regarding hiking/biking trails, swimming areas, fishing, canoeing/kayaking, etc.
Front End Supervisor(Seasonal) Ocean State Job Lot Nov 2019 - Feb 2022
Responsible for the protection of company assets.
Provide exceptional customer service and oversight of front end activities.
Oversee cashiers behaviors making sure they are following company policies and procedures.
Schedule breaks and make sure they are taken.
Maintain a clean safe working environment on the front end.
Store Manager GNC Aug 2015-Sept 2018
Generated repeat business through exceptional customer service.
Managed staff of 3 or more sales associates.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Counted cash drawers and made bank deposits.
Reordered inventory when it dropped below predetermined levels.
Reported to the regional manager regarding all store and staff issues.
Planned budgets and authorized payments and merchandise returns.
Increased sales volume in 1 year.
Instructed staff on appropriately handling difficult and complicated sales.
Increased profits through effective sales training and troubleshooting profit loss areas.
Complete all daily tasks and special assignments with an efficient and quality-driven approach.
Trained and developed new associates on POS system and key sales tactics.
Managed all aspects of store operations, organization, maintenance, and purchasing functions.
Monitored security and handled incidents in a calm and professional manner.
Examined merchandise to verify that it was correctly priced and displayed.
Responded to customer concerns with friendly and knowledgeable service.
Commercial Account Manager Foster Insurance Agency, Inc. Nov 2012 - Dec 2016
Performed initial client assessment and analysis to determine line(s) and limits of coverage best suited for risk.
Responded to customer requests via telephone, email and fax.
As well as walk-ins.
Completed basic and supplemental (when necessary) applications used for quoting risks.
Quoted risks online at carrier sites when possible.
Submitted applications to carriers when necessary for obtaining quotes.
Daily contact with insurance carriers via phone, email and fax.
Reviewed quotes with clients and bound coverage.
Accepted down payments on policies and regular payments.
Community Relations Coordinator Barnes & Noble Booksellers Oct 2009 - April 2012
Responsible for bringing in, scheduling and coordinating activities for school book fairs in the store.
Duties included all aspects of institutional (book) orders for schools.
Orders were received via phone, fax and email.
When necessary vendors were contacted directly to fill book orders.
Significantly increased both bookfairs and institutional orders.
Created a binder that is still used today detailing how to place and manage institutional orders.
Commercial Lines CSR Clifford P Beauvais Insurance Agency Sept 2007 - Feb 2009
Performed initial client assessment and analysis to determine line(s) and limits of coverage best suited for risk.
Responded to customer requests via telephone, email and fax.
As well as walk-ins.
Completed basic and supplemental (when necessary) applications used for quoting risks.
Quoted risks online at carrier sites when possible.
Submitted applications to carriers when necessary for obtaining quotes.
Daily contact with insurance carriers via phone, email and fax.
Reviewed quotes with clients and bound coverage.
Accepted down payments on policies and regular payments.
EDUCATION
High School Diploma Gardner High School, Gardner, MA
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