Word Processor Office Manager

BRENDA PRIDDY-SANGMA, MSW

** ****** ******, **********, ** 15205 • 412-***-**** • **********@*****.***

SUMMARY

Enthusiastic individual, committed to providing excellent service. Experience interacting with diverse populations of people from various walks of life. Recognizes the importance of supporting the dignity and worth of the individual. Fluent in English; basic fluency in Spanish and intermediate Sign Language; introductory Nepali. Member, National Association of Social Workers.

WORK EXPERIENCE

Environmental Charter School, Garfield, PA 12/3/2021 to Present

Office Manager: Provides administrative support to the principals. Assists teachers and administrators. Attends to class attendance and truancy verbal and written communication with family and staff. Extensive creation and utilization of spreadsheets and databases. Member of Safety and Anti Racism Committees.

Pancoast Staffing Services, Inc., Pittsburgh, PA 4/8/2021 to 12/3/2021

Secretarial/Clerical/Office Manager: Worked as a temporary to permanent worker for Environmental Charter School, Middle School as Office Manager. Made cold calls for a company who deals with shareholders. Obtained shareholder votes over the phone.

Kohl’s, Robinson, PA 10/21/2019 to 4/8/2021

Customer Service/Cashier/Amazon Returns: Work flexible positions. Customer satisfaction is priority. Merchandise, help

train new employees. Count cash in registers. Manage inventory.

UPMC, Pittsburgh, PA 7/16/2018 to 1/28/2019

Mobile Social Services Case Manager: Off-site health plan client needs assessment and service facilitation

Meet with health plan members in their homes and/or facilities. Assess clients with chronic health conditions and link them to appropriate services. Coordinate care with medical services. Perform medication reconciliation. Facilitate enrollment in current research studies for those agreeable to participation.

Allegheny County Office of Children, Youth and Families, Pittsburgh, PA 6/24/1996 to 7/6/2018

Caseworker: Certified Child Welfare Practitioner with FBI and Act 33/34 clearances. Inclusion, Diversity, Equity Committee member.

Focus on establishing permanency in the best possible environment by prioritizing youth safety and supporting parent progress in identified areas of need. Manage a full caseload of diverse individuals and families to support direct service and adoptions. Conduct home visits and evaluations to assess families for safety and ability to meet child needs. Write Family Service Plans including goal-setting and service referrals. Testify at court hearings. Write legal documentation. Interface with legal, medical, mental health and school professionals to assure that needs are met and children are receiving and benefitting from recommended services.

Gateway Rehabilitation, Pittsburgh, PA 2013-12/2014 and 2/2016-11/2016

Therapist: Intensive Outpatient Services, Drug and Alcohol Treatment Program

Developed and implemented interventions and coping skills to promote and maintain client sobriety. Conducted group therapy sessions for adult and youth programs. Met individually with clients to complete biopsychosocial assessments and treatment plans.

Jewish Family and Children’s Service of Pittsburgh, Pittsburgh, PA 9/2012-12/2012

Field Placement through University of Pittsburgh– Refugee Services

Supported development of practical skills in household management and community living for newly arrived refugee families. Provided in-home services in areas of cultural orientation, daily living, housing support, and emergency services access.

Calaiaro & Corbett, P.C., Pittsburgh, PA 2/1996 to 6/1996

Clerical: Provided clerical support and assisted in the preparation of bankruptcy pleadings and filings.

L. Robert Kimball & Associates, Coraopolis, PA 8/1994 to 2/1996

Word processor/secretary: Provided clerical and administrative support for engineers and environmental scientists.

Caroselli, Spagnolli & Beachler, Pittsburgh, PA 1/1994 to 6/1994

Clerical: Shared administrative responsibilities with five others including document filing and case research.

COMMUNITY-FOCUSED SERVICE

Operation Safety Net – Served meals at emergency weather shelter; organized hat and glove collection

Mission trip to Honduras –Worked with children to distribute items to families in need, utilized Spanish fluency

Church-based social work – Developed and coordinated Resource Ministry, providing services and support to those in need

Immigration and culture – Work with Immigrants and Internationals Projects 2016; served clients through Catholic Charities of Pittsburgh’s Refugees and Immigrants Program and English as a Second Language Program; traveled to 15 different countries

EDUCATION

University of Pittsburgh School of Social Work, Pittsburgh, PA 9/2011-12/2014

Master of Social Work Degree: Specialization in Child Welfare. Licensed Social Worker May 14, 2018.

University of Pittsburgh, Pittsburgh, PA 1988 to 1992

Bachelor of Arts Degree in Sociology: Completed Semester at Sea program

Community College of Allegheny County, Pittsburgh, PA 1987 to 1988

Completed college-level core courses prior to transferring to the University of Pittsburgh

Montour High School, McKees Rocks, PA 1983-1987

REFERENCES

BUSINESS

Dawn Rossi, CYF Supervisor, 412-***-****

Denise Brown, CYF Manager, 412-***-****

Romodore Abdullah, Gateway Rehabilitation Therapist, 412-***-****

PERSONAL

Michelle Balbach, FedEx, 412-***-****

Dr. Dorene Ciletti, Associate Professor and Program Director, Marketing and Sales, Point Park University, 412-***-****

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