Daysun D. Wood

Remote IT Help Desk

Pocatello, ID 83209

208-***-****

adu1et@r.postjobfree.com / adu1et@r.postjobfree.com

Motivated Computer Sciences student seeking experience in Tech Support to gain hands-on experience. Outgoing and friendly with a strong drive to succeed. Ready to apply education in the workplace. O fers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. PROFESSIONAL EXPERIENCE

IT Help Desk Technician, John Meyers - 801-***-**** Remote August 2021–Present

● Created new accounts, reset passwords and con gured access to servers and le management software for users

● Majority of time spent in backend work using Microsoft SQL Server

● Managed work tickets with Science Logic

● Used VMWare as remote virtual desktop client

● Assisted coworkers with various types of technical issues via email, live chat and phone

● Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users

● Supervised and directed workers engaged in installation of data communication equipment and software

● Answered user inquiries to resolve computer software or hardware operation problems.

● Evaluated software or hardware to recommend improvements or upgrades

● Oversaw daily performance of computer systems

Overnight Stocker, Walmart - 208-***-**** Rexburg, ID Mar 2021–August 2021

● Followed instructions to properly arrange merchandise items.

● Checked delivered merchandise and order information to verify shipment accuracy.

● Read orders to obtain item numbers and locate merchandise in bins or on shelves.

● Compared merchandise invoices to items actually received.

● Received and counted stock items, recording data manually or on computer for inventory purposes.

● Read orders to verify attributes and quantities of merchandise. Customer Service Cashier, Subway - 208-***-**** Saint Anthony, ID Feb 2016–August 2020

● Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

● Counted tills at beginning of shift with start money and balanced and reconciled register, re ecting nancial discrepancies, refunds and account deferrals.

● Delivered tactful discussions and diplomacy when responding to escalating situations.

● Built loyal clientele through friendly interactions and consistent appreciation. EDUCATION

Idaho State University

Bachelor of Science in Computer Science And Programming, Honors: Magna Cum Laude (GPA: 3.7/4.0)

Pocatello, ID

August 2020 - Present

ADDITIONAL SKILLS

● Pro cient in MS O ce (Word, Excel, PowerPoint, Outlook)

● Pro cient in multiple programing languages (SQL, Java, Python, C+)

● Able to learn quickly and adapt to sudden changes HOBBIES

● Live Streaming

● Podcasting (True Crime, Storytelling, Group Conversation)

● Programming AI

● Film Photography

● Current Events

● Trivia

● Hiking

● Longboarding

References

● Allen Reed - Physics/Chemistry Professor - 208-***-**** - adu1et@r.postjobfree.com

● Eugene Smith - Coworker IT - 801-***-**** - adu1et@r.postjobfree.com

● Sierra Bitter - Peer at ISU - 208-***-**** - adu1et@r.postjobfree.com

● Jada Perkins - Peer at ISU - 208-***-**** - adu1et@r.postjobfree.com

● Ron Lagerstrom - Calculus Professor - 208-***-**** - adu1et@r.postjobfree.com

● Roger Smith - English Professor - adu1et@r.postjobfree.com

● Randal Hillman - AG Teacher - 208-***-**** - adu1et@r.postjobfree.com

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