Brooklyn, NY ***** 347-***-**** adu1ef@r.postjobfree.com
IBRAHIMA DIALLO
Proactive and meticulous District Manager with over 17 years of experience in the Food and Beverage industry. Proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player with expertise in generating optimal satisfaction levels while building profits and client generation.
PROFESSIONAL
SUMMARY
SKILLS ● Food Safety
Performance
Management
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● Market Strategy
● Inventory Control
● Staff Development
● Staff Management
● Business Operations
● Sales Goals
● Financial Reporting
● Training Programs
● Business Development
● Store Operations
● Business Planning
Key Performance
Indicators (KPIs)
●
Analytical and Critical
Thinking
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DISTRICT MANAGER 12/2005 to Current
Dunkin' Donuts Franchising, New York, NY
WORK HISTORY
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
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Evaluated costs against expected market price points and set structures to achieve profit targets.
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Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
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● Held meetings with director to identify techniques to overcome sales obstacles.
● Supervised 5 locations to enforce high-quality standards of operation. Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
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● Optimized in-store merchandising and monitored inventory availability to increase sales.
● Exceeded sales targets with well-developed sales strategy and empowering team coaching.
● Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
● Generated financial and operational reports to assist management with business strategy.
● Introduced cost-saving initiatives to reduce losses and increase profit margin. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
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EDUCATION Jean Moulin Lyon 3, Lyon, France
Associate of Arts, Law (Pre-Law), 2003
ACCOMPLISHMENTS Achieved a constant sales increase every year by effectively helping with day-to-day
operations.
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CERTIFICATIONS ● Certified Manager ServSafe, 2022 - 2027
● NYC Food Protection, 2007
● Dunkin Franchisee Training - 2013