Customer service representative
Resume:
Muhammed Customer Service Representative Rahman
Knowledgeable and dedicated customer service professional with extensive experience in retail industry and financial field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Mathemetic
Microsoft office,excel,powerpoint
Money handling abilities
Sales expertise
Stock management
Retail store support
Account management
Multi-line phone talent
Shipping procedures understanding
Creative problem solving
Work History
2022-10 - Current Customer Service Representative
V.I.M, Paterson, NJ
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Recommended products to customers, thoroughly explaining details. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Created and maintained detailed database to develop promotional sales. Exhibited high energy and professionalism when dealing with clients and staff.
2018-01 - 2020-12 Customer Service Cashier
Al-Arafah Islami Bank Ltd, Moulvibazar, Bangladesh Maintained customer satisfaction with quick and professional handling . Enabled customers to feel welcomed, important and appreciated by answering questions about their account.
Resolved customer complaints and maintained clean and tidy customer service area.
Counted money in drawers at beginning and end of each shift. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record transactions accurately and efficiently. Education
2006-07 - 2008-07 High School Diploma
Moulvibazar Govt.College - Moulvibazar, Bangladesh 2008-07 - 2012-06 BBA: Accounting
Moulvibazar Govt. College - Moulvibazar, Bangladesh 2013-07 - 2014-06 MBA: Accounting
Moulvibazar Govt. College - Moulvibazar, Bangladesh Languages
English
Bengali
Hindi
*********@*****.***
Contact this candidate