SUMMARY

SKILLS

EXPERIENCE

ALICIA

LAPP

adu1df@r.postjobfree.com

815-***-****

Round Lake, IL 60073

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. I am a Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

• Customer Service

• Cash Handling

• Reliable and Responsible

• Problem-Solving

• Cooperative Attitude

• Detail-Oriented

• Honest and Dependable

• Cleaning and Sanitizing

• Employee Training

• Credit and Cash Transactions

• Customer Assistance

ACCOUNTING/GENERAL WAREHOUSE ASSISTANT 01/2018 to Current Office Furniture Resources, Inc. - Des Plaines, IL Organized both physical and digital files and updated reports to coordinate project materials.

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• Sorted and distributed incoming faxes, letters and emails for office distribution.

• Matched orders with invoices and recorded required information. Sorted invoices for accounting department by date stamping and filing by vendor code.

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Monitored work areas for cleanliness and functionality and removed obstacles for safety.

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Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

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• Recognized defective material and reported issues to management. Folded letters, circulars or other documents and inserted into envelopes for distribution.

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CASHIER 05/2021 to 05/2022

Woodman's Market - Lakemoor, IL

• Scanned merchandise using point-of-sale system for accurate purchase totals. Helped customers find specific products, answered questions and offered product advice.

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Preserved appearance of store by arranging and replenishing displays and merchandise racks.

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Operated cash register or POS system to receive payment by cash, check and credit card.

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Trained new team members in cash register operation, stock procedures and customer services.

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• Verified customer age requirement for alcohol or tobacco purchases. Learned roles of other departments to provide coverage and keep store operational.

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• Answered customer questions and provided store information.

• Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.

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EDUCATION AND

TRAINING

CERTIFICATIONS

VOLUNTEER WORK

Grayslake Central - Grayslake IL

High School Diploma

2021

• CPR certified Training - 2022

• Personal Training certification - 2022

BRIDGE CHURCH VOLUNTEER

CIVIL AIR PATROL

• Organized and stored toys and materials to maintain order in activity areas.

• Cared for children in institutional settings.

• Instructed children in eating, resting and restroom habits.

• Read stories to children, facilitated discussions and tied books into learning opportunities.

• Observed and monitored children's play activities.

• Maintained organized and clean classroom and play areas. Taught children how to complete basic crafts such as paintings, drawings and decorations.

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Provided nurturing and appropriate environment for children ranging in age from 6 months to 7

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Assisted with childcare and enabled parents to attend church services without distraction.

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• Demonstrated and reinforced values of caring, respect, honesty and responsibility.

• Supervised children in children's room during long services to promote good behavior. Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.

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