Customer Service Transportation Specialist

Shawn Kelley

San Bernardino, California *****

Cell: 309-***-**** Email: **********@*****.***

Education

California State University, San Bernardino Exp. Graduation Date: TBD

Summary of Qualifications

●Reliable team member

-Leads by example with the consistency of hard work and sense of urgency

●Decision making

- Understands attention to detail

●Communication/ Customer service skills

- Over 5 years of overall customer service experience that includes spending time as a Night Shift Manager

●Punctual

- Arrives on time that is scheduled on work shift with the right uniform ready to work.

●Adaptable

- Ready to listen and learn to complete job task

●Requires minimal supervision

- Fast learner and does well under pressure.

Experience

●88M(Motor Transportation Specialist) Army National Guard (June 2015-April 2021)

-Delivering loads of fuel or heavy machinery objects from point A to point B in class A type vehicles(Honorable Discharge)

●Big Al's Sports Bar- Ontario California (October 2019-May 2021)

-Displacing food to the assigned table with every item asked for, placed warm & ready to eat.(food runner), Barbacker and help with bussing tables when at all times of the shift.

●BJ’s Restaurant & Brewhouse (June 2021- June 2022)

-Displaced food at assigned table on top of condiments & beverages(Food Runner), implementing Steps of Service

with each greet to guests giving positive customer service and sense of urgency.

●NORMS restaurant (July 2022-Oct 2022

-Morning and Night shift server, implementing steps of service while keeping a clean area throughout the night for the next shift to perform.

●Punch Bowl Social (Nov 2022- Current)

-Late Night Barback, restock all needs for bartenders making sure they do not run out. Responsible for bar clean up at the end of the night.

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