Desktop Analyst It Support

Adedeji Araoye

New York City Metropolitan Area. 973-***-****

Summary

I am an optimistic IT professional trained on CompTIA A+, Google IT Support Certification and AWS certified cloud practitioner with Per Scholas Academy. I am looking to gain Middle level IT experience as an IT Desktop Analyst/Client support Analyst/ IT Engineer. I have relevant knowledge of the operating systems and installation and uninstallation of software, as well as vast knowledge of the hardware, computer networking, deployment of OS, vast knowledge of the Ticketing system, Zendesk, ServiceNow and salesforce. Very familiar with the SSCM, Active Directory and problem solving. I am equipped with managerial skills and am confident and reliable. I am ready to learn and provide outstanding service.

My goal is to proceed with my career in IT by completing the Network+ and CYSA+ and gaining enough experience to proceed for a higher degree in Cyber Security.

Experience

Information Technology Support Engineer

HCL Technologies. (Barclays Bank).

Aug 2021 – Dec 2022

Interacting with customers physically and remotely and quick fix of client-side issues with end users’ devices.

Receiving and reviewing of all incoming client issues via phone, Email and Zendesk and other ticketing system.

Assisting with management of servers and desktops to keep them up to date with Microsoft and third-party patches.

Keeping customers updated on the status of all issues until they been resolved.

Installed, configured, test, maintain, monitor and troubleshoot end user network peripheral devices

Collaborated with other technical department to complete projects

Management of the desktop services which include installation of IT equipment.

Building, provisioning, migrating and deploying of MACBOOKS and WINDOWS machines to users both remotely and in person, making use of SCCM and Excel for data management and record keeping. Taking inventory of machines, weekly and bi-weekly based on instructions.

Server Associate Technician

ZT Systems

Aug 2020 – Dec-2020 (4 months +)

System Test

System setup in test

System updates and verification

Execution of system test scripts and process

System Failure Analysis and Repair

Identification of error codes

Troubleshooting of system errors for corrective actions

Execution of system hardware repairs per proper procedures

Issue Resolution

Manage/escalate issues impacting systems in test and communicate to Peer technicians, Team Lead and Supervisors

Continuous Improvement / 5S Support

Work with extended team to identify and execute process improvements / 5S actions

Help Desk Support Technician

Since Concept Enterprise

Jan 2020 - Sep 2020 (9 months)

Installation of new programs and software.

Managing updates and providing technical support.

Diagnosing and resolving technical issues with hardware and software

In Depth troubleshooting of users’ issues and resolving users’ issues and escalation when necessary

Team worker and good communication with teams and managers to meet the company demands and goals

Desktop Support Technician

Shake Shack

Dec 2018 - Dec 2019 (1 year 1 month)

●Support Users both remotely on on-site to help troubleshoot and resolve issues

●Manages and troubleshoot network and non-network printers

●Manages a user environment of 1000+ Users and 1500 + desktops/laptops

●Real time ticket management utilizing, monitoring and managing our service desk system and response to incidents and requests

●Ordering of computer supplies and keeping of inventory

●Desktop support responsibilities include operating system builds, fault diagnosis and management of open tickets within the call logging system

●Familiar with wiring/cabling standards

●Knowledge of networking topologies and network wiring Systems

●Performs other related duties as assigned by management

Education

Per Scholas

Information Technology

2021 - 2021

JABU

Bsc, Entrepreneurship/Entrepreneurial Studies 2011 - 2016

Licenses & Certifications

Certificate of Achievement. Getting a Job Course - Per Scholas

Technical Support Fundamental - Coursera

DGED75SATQSX

GOOGLE IT SUPPORT - Coursera Course Certificates

Google IT Support Certificate - Coursera

AWS Certified Cloud Practitioner - Amazon Web Services (AWS)

Issued Nov 2021 - Expires Nov 2024

Skills

CompTIA • Help Desk Implementation • RAM • System Administration • Computer Repair •

Computer Networking • Operating Systems • Management • Amazon Web Services (AWS) •

Teamwork

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