Customer Service Store Supervisor
Resume:
MAYSAM ATTISHA **** Hidden Lake Dr
West Bloomfield, MI 48324
adu1bl@r.postjobfree.com
EXPERIENCE
Flagstar, Jackson — Warehouse Lending Processor
May 2022 - January 2023
• Loan processing operations, best practices and regulatory requirements.
• Coordinates documents, corrects errors with other parties complete process
• Communicate professionally and regularly with leadership and peers in regarding business
• Review/ update Wire instructions to ensure correct process
• Possess strong reading comprehension in detailed documents Rocket Mortgage, Detroit — Payo Specialist
May 2020 - May 2022
• Payo Specialist reviews payo details and ensures the dollar amount and payment are accurate to pay o lien.
• Review documentation provided by the client and third parties to confirm we meet Quicken Loans and investor guidelines.
• Verify account information, obtaining payo statements and completing the process within our calculator.
• Updating our system thoroughly and with great accuracy to avoid impacting the client experience.
Citizens Bank, Troy — Banker
September 2017- May 2020
• Work with clients to address and respond to client and partnership management issues
• Coordinate and developed team communication with branch sta
• Assist with operating loss control, bank secrecy, and compliance with policies and procedures.
• Manages branch operations when the manager is absent. SKILLS
• Relationship building and
Team management
• Compliance, banking laws,
and regulations.
• Ability to work
Independently
• Strong written
communication skills
• Comfort with learning and
using digital tools.
• Attention to detail.
• Problem Solving
• Conflict Resolution
• Proficient with Microsoft
O ce, Word, Excel, Power
point
• Comfortable working alone
or with team members to
accomplish tasks and enhance
process.
•
AWARDS
•American Marketing
Association
• Bronze Level Citizens Stars
for customer service.
Anthropologie, Troy — Store Supervisor
October 2015- December 2018
• Ensuring that customers receive prompt and quality service
• Planning and preparing work schedules and assigning sta to duties.
• Ensuring safety and security procedures are enforced.
• Responding to customers' inquiries and complaints.
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