Service Representative Customer

MARY BROWN

Email: *********@*******.***

Cell: 540-***-****

OBJECTIVE:

Looking forward to starting my career with a prestigious organization as a business analyst to utilize my educational training and to make a positive impact.

GENERAL INFORMATION:

I am a hard worker, self-motivated, and mission oriented. I am a natural born leader and very analytical. I am meticulous, have good core values, communication, and interpersonal skills.

EMPLOYMENT:

Aldi (Manager) – Winchester & Harrisonburg, VA (January 2013 – Present)

•Assists the store manager with the day-to-day operations.

•Ensures that project, department milestones, goals are met.

•Implements strategies to improve customer service, increase store sales, and profitability.

•Ensures customer needs are met, resolved complexities quickly and efficiently.

•Maintains store appearances and product presentation to company standards.

•Manages and assists staff in the day-to-day operation to achieve high performance metrics.

•Executes corporate processes, operation, and product ordering.

•Maintains merchandise on sales floor and enforce merchandise rotation for product freshness.

•Maintains a high standard customer shopping experience.

•Assists with schedule write- up for employees.

•Trains employees in their job.

Red Front Supermarket (Manager) – Harrisonburg, VA (March 2006 – January 2013)

•Plans and directs the day-to-day operation.

•Develops strategies to improve customer service, increase store sales, and profitability.

•Ensures customer needs are met, resolved satisfactorily in an efficient manner.

•Ensures all products and displays are merchandised effectively to maximize sales and profitability.

•Manages staff in the day-to-day performance of their jobs.

•Departments wide knowledge to fill in and assist when necessary.

Old Navy (Customer Service Representative) Harrisonburg, VA (January 2006 – July 2006)

•Assists customers with product knowledge and purchasing decisions.

•Scans items, requests price checks, honors appropriate coupons, collects payment and gives change as appropriate.

•Stocks items on sales floor.

RELEVANT CLASSES:

MS Office 360

Database – MySQL

Project Management

Business Analysis and Design

Web Design – HTML, CSS

EDUCATION:

B.S. Information System. Liberty University, Lynchburg, VA

Graduation date: May 7th, 2022

GPA: 3.51

Dean’s List: Summer 2021 and Fall 2021

Omega Nu Lambda National Honor Society

Tau Signa National Honor Society of Transfer Students

REFERENCES:

Upon request.

Contact this candidate