Customer Service Sales
Resume:
Ashley Rowell **** Tamarack Cir Apt K
Florence, KY 41042
*.*********@*****.***
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Summary Self-starter with ability to encourage fellow employees and have experience working in customer service. Proactive in handling multiple tasks at the same time. Knowledgeable in controlling gross margin, coordinating, payroll, safety, and sanitation. Seeking a responsible job with an opportunity for professional challenges and where my work experience will have valuable application.
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Experience Cracker Barrel/ Server
April 2019- Current, FLORENCE, KY
•Assist guests In order selection by promoting specific menu items and specials. Respond to inquiries regarding meal preparation and service.
•Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
•Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
•Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentors new servers regarding menu items. company policies and procedures.
WLXT/ Sales Associates
February 2020-January 2021, JACKSONVILLE, NC
•Provided excellent customer service by building and continuing a rapport with regular customers and creating a relationship with new customers through their purchases by adding them to my clientele base for one-on-one customer service.
•Sold or returned the jewelry and fine watches. Knowledge of proper handling of jewelry and fine watches.
•Achieved the daily and monthly sales goals/brand sales goals.
•Ensured the high quality of customer service by proactively greeting and engaging with customers and creating great rapport. ㅡ
Education
American Intercontinental University/ Bachelor of Business Administration Program (BBA)
DECEMBER 2022- CURRENT, SCHAUMBURG, IL
Hampton High/ Diploma
AUGUST 2017- MAY 2020, HAMPTON, GA
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Skills Microsoft Office, Excel, Customer Service, Multitasking, Teamwork, Public Speaking, Communication
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