MILAN TETT-HOLDER

**** ********* **. *** *****, CA 92106 323-***-****

adu180@r.postjobfree.com

OBJECTIVE

Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Self motivated and driven customer service agent with great in person appearance and phone skills. Looking to advance with a company that offers advancement and future growth to retirement. SKILLS

• Superb Clerical and Administrative

Abilities

• Active Listening

• Time Management

• Computers skills

• Critical Thinking

• Judgment hand Decision Making

• Complex Problem Solving

• Proficient in Excel

• Technical issues analysis

• Dependable Leader

• Skilled Researcher

• Exceptional Organizational Skills

• Flexible

• Rapidly Acquires and Applies New

Concepts

• Adaptable to any Situation

• Morale Booster

• Powerful Motivator

• Desktop support

• Windows 10

• Mac Systems

• Exceptional Telephone Etiquette

• Customer complaint Resolution

• Java Language

• Customer Service Expert

• Account Management

• Application support

EXPERIENCES

Real Estate School

Student

Looking to start a new career in Real Estate.. Looking to have the opportunity as a new agent to manage clients investments in state or out of state buyers. Later expand my license to other states to allow my investors knowledge of other investment opportunities. I’m looking to shadow investors while working on my license to get a better ideal of on the job knowledge. 2

Fedex Express

Front Desk Customer Service Agent/Aircraft Material Handler/Shuttle Driver/Airport Airfield Certified September 2018 – Current

Knowledgeable in all my managers payroll, timecard audits, facility reports, and customer service transactions.

Customer Service relations assisting customers with packaging, problem solving, business accounts, lost or late drop offs, on hold packaging, international shipping, and first overnight shipping.

Direct or participate in cargo loading to ensure completeness of load and even distribution of weight on both aircrafts and trucks.

Coordinate and supervise of workers engaged in loading different containers.

Trained in receiving and processing postal mail, manifest for different aircraft types and other shipping cargo; examples of live animals like horses.

Retrieve packages of lost shipments for expeditors.

Qualified on most aircrafts used at FedEx Express.

Precise at on time departures at LAX with minimal to no delay minutes used on a daily basis,

Learn to operate new office technologies as they are developed and implemented.

Supervise other lead staff and provide knowledge to new staff.

Train and assist staff with computer usage including weight and balance on aircrafts. Cox Communications

Universal Customer Service Agent February 2017 – March 2018 Consulting with customers about needs and proposed additional services. Assist customers with orders of installed boxes, routers, telephone and home automation devices. Complete installing appointments for new connects, reconnects, disconnects and service changes for residential and commercial customers. Performed troubleshooting of systems with techniques such as speed and ping tests. Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VolP and CTI applications.

Sodexo, LLC

Head Grill Chef and Production Catering Manager May 2015 – Sept 2018 United States Postal Service, Inc

Building Expeditor March 2010 – Feb 2014

3

EDUCATION

ST JOSEPH CULINARY SCHOOL, Venice CA

Culinary Degree June 2014

CERTIFICATIONS

Attached in packaged.

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