Data Entry Service Representative

MONIQUE CORRADI

619-***-**** *******.*.*******@*****.*** San Diego, CA 92123

Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. Hardworking team player skilled in data entry and pharmacy compliance.

Pharmacy Technician DHA, San Diego, CA

Addressed over 40 customers daily courteously using suitable methods and problem-solving skills ensuring 100 percent customer retention.

Trained peers and superiors in how to use Genesis in entering customer data and claims.

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues while keeping my composure with no comment complaints.

Updated and maintained database with accurate customer information and timely data entry, that led to receiving an over 90 percent customer satisfaction rating.

Highly knowledgeable of services and products maintained within the department that assisted in quicker turnover in phone calls. Handled over 40 phone calls daily, with duties of researching patient profile and assisting and processing medications for pick up with no discrepancies.

Referred unresolved customer grievances to designated pharmacists for further investigation.

Navigated multiple computer systems and applications and utilized search tools to find information.

Bachelor Of Science (B.S.) In Health Administration

University Of Phoenix, San Diego, CA

EXPERIENCE

NOV '08 - PRESENT

EDUCATION

JUN '14

SKILLS

Commnication Skills

Computer Skills

Stress Management

Interpersonal Skills

Problem Solving

Time Management

Customer Service

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