Customer Service Office Manager

C A R O L I N E

H I G H T O W E R

443-***-****

************@***.***

** ****** ***,

RISING SUN, MD 21911

PROFESSIONAL SUMMARY

Proven history as an Office Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Proficiency in MS Office software programs, including Excel and Word.

SKILLS

● Excellent customer service

● Meticulous multi-tasking

● Detail-oriented problem solving

● Organization and time management

EXPERIENCE

Sales Representative & Reset Specialist, Acosta Sales & Marketing, Baltimore MD

● Independent account manager of merchandising & vendor support for a variety of products at 11 locations.

● Responsible for implementing & maintaining schematic diagrams at 43 stores. Office Manager, Leading Edge Appraisals, Nottingham MD

● Office management of 7 employees' appointments, assignment supervision and processing.

● Communication & marketing with 12 clients, billing & accounts receivable and time sensitive claim inspection processing.

● Handled confidential estimates, customer inquiries & problems through several levels of organization.

● Monitored office continuity, customer satisfaction and client relations. Bridal Consultant, Woodward & Lothrop, White Marsh MD

● Expert knowledge in bridal registry inclusive of china, crystal, housewares & domestics. Responsible for mentoring colleagues, departmental knowledge dissemination, inventory control & merchandising.

● Registry supervisor accountable for all bridal consultations, computer registry operations, overseeing gift orders & all bridal events.

EDUCATION

Bachelor of Science, Psychology Towson University Towson, MD Concentration in human behavior and development

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