Service Representative Sales Associate
Resume:
ERIC LEE
**************@***.***
SUMMARY
Service oriented individual with a positive attitude and enthusiasm toward work with a focus on providing quality and exceeding expectations, effectively works as an individual contributor and as part of a team.
WORK EXPERIENCE
Concentrix/Apple
Provided a friendly customer experience by solving all customer issues and by showing empathy and sincere concern about those issues.
Responsible for completing a variety management and company tasks without direct supervision; including monitoring team productivity and performance, trouble shooting Apple products, properly notating and verifying customer accounts, staying informed about all company product, policies, protocols, and updates, and assisting customers with account and device passwords and passcodes.
Maintain a high quality work environment by showing respect to all co-workers, and being open to help co-workers with their issues to achieve a common goal of properly helping our customers
MILWAUKEE COLLEGE PREPARATORY SCHOOL
•Worked one on one with struggling students that need special attention to improve academic performance and personal confidence
•Taught lessons and managed classroom behavior in 6th grade classroom
•Ran basketball program as an incentive for students that earned it
•Graded assignments, and helped develop school curriculum
US CELLULAR
Provided a friendly customer experience by using innovative ways to solve all customer issues and by showing empathy and sincere concern about those issues.
Responsible for completing a variety of tasks without direct supervision; including properly notating and verifying customer accounts, Staying informed about all company product, policies, protocols, and updates, and keeping records of personal employee time logs
Maintain a high quality work environment by showing respect to all co-workers, and being open to help co-workers with their issues to achieve a common goal of properly helping our customers
LIDS CO
Provided a friendly shopping environment by offering excellent service and maintaining a positive attitude
Maintained a high quality work environment by keeping sales floor well stocked, neat and clean at all times
Fostered an honest environment by being proactive to preventing theft
HOLLISTER CO
•Provided a friendly shopping environment by offering excellent service and maintaining a positive attitude
•Maintained a high quality work environment by keeping sales floor well stocked, neat and clean at all times
•Fosters an honest environment by being proactive to preventing theft
YOUNG MINDS PREPARATORY SCHOOL
•Maintain a sparkling learning environment for children by keeping the building and classrooms areas sanitary
•Responsible for completing a variety of tasks without direct supervision; including keeping school appliances functioning properly
DESTINY YOUTH MINISTRY
•Assisted in collecting and recording of financial donations and offerings
•Provide customer service to hundreds of individuals on a weekly basis during services and special events
•Secure a safe & positive environment by encouraging/enforcing alternative solutions to problems that arise
MILWAUKEE COLLEGE PREPARATORY SCHOOL
•Worked collaboratively with team on a daily basis to complete assigned goals
•Cleaned out vacated school buildings and repaired internal classrooms/hallways
•Hauled heavy items such as desk, file cabinets, lunch tables to proper location within school campus
UNIVERSITY OF WISCONSIN MILWAUKEE
•Accurately entered confidential student information into Financial Aid Computer Systems
•Provided customer service to internal customers and external agencies by thoroughly answering questions regarding student financial aid programs, policies and practices
MILWAUKEE COLLEGE PREPARATORY SCHOOL
•Choreographed and taught creative and engaging dance routines to young children
•Created a fun and safe environment for children by incorporating excitement and involving them in learning
SWJ ENTERPRISES
•Ensured presentable upkeep of property grounds through cutting, trimming and cleaning of lawn/shrubbery
WORK HISTORY
Concentrix/ Apple Customer Service Representative 01/2017- 10/2017
Milwaukee College Preparatory Special Education Assistant 01/2016– 08/2016
US Cellular Customer Service Representative 08/2014 – 09/2014
Lids Co. Sales Associate 08/2012 – 03/2013
Hollister Co. Sales Associate 12/2011 – 02/2012
Young Minds Preparatory Maintenance Associate 11/2011 – 01/2012
Milwaukee College Preparatory Summer Work Program 06/2011 - 08/2011
University of Wisconsin Milwaukee Financial Aid Assistant 10/2010 - 01/2011
Destiny Youth Ministry Security – Usher Volunteer 01/2009 – 01/2011
Milwaukee College Preparatory Summer Program Volunteer 05/2008 – 08/2008
SWJ Enterprises Groundskeeper/Lawn Maintenance 05/2006 – 08/2007
EDUCATION
University of Wisconsin Milwaukee: College Coursework Rufus King High School: Diploma 2009
SOFTWARE EXPERIENCE
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and Internet
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