SABRINA LOCK

**** **** ******** ****** #*

LAS VEGAS, NEVADA 89108

702-***-****

E-MAIL: adu14a@r.postjobfree.com

OBJECTIVE: To obtain a position where I can utilize my proven people-oriented skills, energy, and experience to assist in operations, increase profitability, and enhance growth to develop and promote a positive work environment.

Work Experience:

September, 2004 - Current

Marquis Plaza Regency - Las Vegas, NV

Position: Certified Nurse Assistant (CNA)

·Assesses, monitors and supervise patients to ensure their health, safety and welfare

·Assist patients with activities of daily living skills:

·Basic personal hygiene, care and grooming, including bathing, hair care, dressing

·Bladder and/or bowel requirements or problems, including helping individuals to and from the bathroom or with bedpan routings

·Self-administered medications

·Performs household services and both heavy and light cleaning tasks

·Independently performs basic medical procedures, including taking blood pressures,

·Pulse, temperatures, specimens and giving whirlpools.

·Participates in the consumer’s Individual Service Plan meetings if and when requested by

·The consumer and/or the consumer’s interdisciplinary team.

·Documents all services provided to the consumer.

July, 2000 - September, 2004

Marquis Plaza Regency - Las Vegas, NV

Position: Dietary Aide

·Perform defined work routines, using various dietary utensils, supplies and equipment as assigned by the DietaryManager.

·Provide assistance to the cook in the preparation and service of meals.

·Meet scheduled meal and snack times.

·Follow Federal and State long term care regulations and Dietary Department policies and procedures.

·Follow cleaning schedules and perform cleaning duties as scheduled.

·Assist in arranging tray cards, loading food carts, and serving meals.

·Setting up the dining room and serving residents.

·Wash and store dishes.

·Follow established reporting procedures for the following:

·Supply or equipment needs.

·Any damaged or loose fixtures, flooring, or tiling requiring replacement or repair.

·Any unsafe or malfunctioning equipment.

·Any conditions conducive to breeding insects, rodents or other vermin.

·Assist in receiving and storing food and supplies.

·Attend in-service educational programs.

·Follow defined safety codes while performing all duties.

·Follow defined Infection Control procedures.

·Understand facility’s fire and disaster plans; follow established procedures during drills and actual emergencies.

·Be knowledgeable of Federal, State, and Facility’s rules, regulations, policies and procedures.

·Perform other department duties or special assignments as directed by the Dietary Manager

April, 1990 - January, 1994

American Health Associate - Las Vegas, NV

Position: Customer Service Operator

·Answer calls and respond to emails

·Handle customer inquiries both telephonically and by email

·Research required information using available resources

·Manage and resolve customer complaints

·Provide customers with product and service information

·Enter new customer information into system

·Update existing customer information

·Process orders, forms and applications

·Identify and escalate priority issues

·Route calls to appropriate resource

·Follow up customer calls where necessary

·Document all call information according to standard operating procedures

·Complete call logs

·Produce call reports

EDUCATION:

·Western High School - Las Vegas, Nevada 1979

·Community College of Southern Nevada - Las Vegas, Nevada 1982 - 1984

·Marquis Plaza Regency Educational Advancement - 2004

ACHIEVEMENTS:

·Employee of the Month 3 consecutive months Award

·#1 in Dietary Services for the year 2003

SKILLS:

·Attentive to patients on a timely manner

·Detail oriented

·Great Physical Stamina

·Continual Upbeat Attitude (in good and bad situations)

·Performs Consistency

·Well at Problem Solving

·Innovative

·Proactive

REFERENCES:

Joanne Grays Co-Worker 702-***-****

Juanita Cannon Co-Worker 702-***-****

Ronita Rowland Co-Worker 702-***-****

Wendy Cuno Friend 702-***-****

Maile Anderson Friend 702-***-****

Contact this candidate