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Project Manager Customer Service

Location:
Crystal Lake, IL
Posted:
January 31, 2023

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Resume:

TIMOTHY J. BECKER

*** ****** ******, *****, ** **120

Cell 847-***-**** E-Mail: adu11e@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Big Red Rooster Flow, Deerfield. IL February 2020- Current

Senior Project Manager

Manage project development and program management from beginning to end

Develop and maintain master project budgets and timelines for each project and project phase to endure overall project objectives and BRRFlow needs are met

Provide program management for multiple sites and states

Manage every aspect of the development process including consultants, general contractors, vendors, specialty contractors, budgets, internal departments, and developers

Facilitate and define project scope, goals, and deliverables

Plan and schedule project timelines

Delegate tasks and responsibilities to appropriate personnel

Present reports defining project progress, problems, and solutions

Communicate clearly at all levels within BRRFlow

Deliver outstanding customer service through timely response and proactive solutions

Guide the BRRFlow team through the design implementation process including conceptual, schematic, design development and construction documentation and signoff

Develop procedures for distribution, receipt, opening, levelling, and award of projects and services

Facilitate initiation of all critical project meetings and coordination exercises with internal staff, key stakeholders and external users to ensure responsibilities are efficiently, accurately, and efficiently communicated and understood by all concerned

Resolve high level conflicts by making broad decisions, or negotiating with affected senior management

Read, analyze, and interpret complex documents. Respond effectively to sensitive inquiries. Make persuasive presentations on complex topics and respond to questions from management, public groups, clients and/or customers.

SMS Assist, Chicago, IL November 2015-February 2020

Senior Project Manager, Commercial HVAC/R Special Matter Expert

Serve as a technical expert and resource for Operation Specialists in the Facilities Department

Prepare, review and approve quotes and invoices for facilities maintenance work; including, but not limited to, pricing, hours of labor and scope of work

Serve as a key point of contact and resolve contract issues with Affiliates/Contractors

Answer inbound and queue calls, as well as make calls, to techs in the field in regard to technical support and pricing

Assist all operations on technical advice

Source new Affiliates, as necessary

Make outbound calls to customers for quote approvals

On-site visits in preparation of future installs, new opening, preventive maintenance, scope of work and new client set up

Key Competencies:

Technical expert in HVAC/R field

Ability to negotiate contracts and resolve conflict with contractors/affiliates

Ability to source, on board and train new affiliates

Ability to review/approve quotes and invoices

Strong verbal communication and negotiation skills

Awareness of mitigation techniques

Takes initiative to proactively solve problems

Ability to collaborate with others in a corporate/office environment

Strong work ethic and integrity

United Fast Food & Beverage, Elk Grove, Illinois October 2007-Current

Service Technician

Installation of pop machines, coffee brewers, ice machines, slurpee machines

Preventative maintenance; pop machines, coffee brewers, ice makers, slurpee machines

Machinery inspection

General Service Calls

Electrical Work

Water Lines

PVC fittings

Refrigeration Certified- Universal

Driver - Van

Hoffman Estates Park District, Hoffman Estates, Illinois 2003-2007

Teacher’s Assistant

Kinder-Care Program/Care program

Responsible for lesson planning

Running of activities

Communication with parents about their future with the park district

Oversee transporting of children both a.m. and p.m.

School District 15, Palatine, Illinois 1997-2002

Before School/After School Program, Pleasant Hill Elementary School, Palatine, IL

Teacher’s Assistant

Sign kids in

Preparing snacks for 50+ kids

Field trip planning and organizing daily arts, crafts, and outdoor activities

Chair staff meetings

Checking sign in and out sheets for each week

SPECIAL RECOGNITION

SMS 2017 Vision Award – “For demonstrating the values that we stand for, you have helped SMS achieve our vision of providing clients peace of mind. Not only have you chosen to collaborate as one team and to live and breathe passion for service, you’ve also embraced entrepreneurial spirit while maintaining high standards of integrity”.

Named to Inaugural Council, after application and interview process, was named by Senior Leadership Team.

EDUCATION

William Fremd High School Palatine, IL

William Rainey Harper College, Palatine, IL

Northwestern Michigan College, Traverse City, Michigan

REFERENCES

Pat Smith Fmr. Hockey Director, Northwest Chargers 847-***-****

Jack Moon E.J. Bestler, Owner 847-***-****

Mary Ellen Agins Supervisor, Hoffman Estates Park District 847-***-****

Pat Pagani United Fast Food & Beverage, Tech. Supv. 773-***-****



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