Service Representative Customer

Professional Summary

Loan specialist with strong customer service in the financial services industry for the past 25 years. Provided general office management, administrative and compliance activities and currently searching for employment opportunity at an institution that can benefit from my experience and offer favorable circumstances for growth.

Core Qualifications

Customer Service skills

Knowledge of lending procedures

Solicitation skills

Problem solving

Effective communication

Computer competences

Self-motivated and highly organized

Ability to prioritize multiple competing tasks

Experience

Guaranteed Rate, Chicago, IL 2019-2021

Analyst

Reviewed mortgage applications to ensure accurate and appropriate fees were applied

Verified that all application fees were correctly recorded on the invoice

Reviewed file to verify property tax and insurance documents were available

Prepared file for VP approval and customer review

Worked across time zones to process an average of 15 to 20 mortgage applications per day

Handled inquiries from title companies

Coordinator 2019-2020

Reviewed individual loan applications and prepare mortgage file for delivery to analyst

Ensured that each mortgage application was complete and ready for processing

Coordinated with the analysts to prioritize applications and appropriate capacity

Worked across time zones to process an average of150 mortgage applications per day

Managed risk by checking for errors and adhering to applicable regulations

One Main Financial, Chicago, IL 2015-2017

Senior assistant manager

Managed branch of 5 employees/ front office

Solicited loans (Mortgage, Auto and personal).

Closed an average of 30 loans per month with an average volume of $100k.

Analyzed credit, income and assets to complete a credit decision.

Serviced accounts/ collections, recommended solutions to delinquent accounts.

Prepared accounts for repossessions.

Performed administrative duties; cash drawer management/bank deposits.

Verified employment, and insurance (vehicles and mortgage) for potential clients.

Springleaf Financial Services, Chicago, IL 2011-2015

Senior Customer Service Representative 2011-2015

Handled 30-45-day late account portfolio, solicited to provide financial alternatives

Prepared collection notices and wage garnishment forms.

Explained documents to clients and executed all documents.

Supported front desk duties.

Cash reconciliation/bank deposits

American General Finance, Chicago, IL 1992-2011

Senior Customer Service Representative 1996-2011

Handled 30-45-day late accounts, solicited for refinancing.

Prepared collection notices and wage garnishment forms.

Supported front desk duties.

Customer Service Representative 1992-1996

Cash reconciliation/bank deposits

Posted customer payments

Solicited visiting borrowers for loans.

Prepared retail contracts with local business (Best Buy, Circuit City)

Data entry of applications.

Education

St. Gregory High School Chicago, IL

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