Sales Associate Service

MARQUIERA MCDONALD

Jackson, MS *****

601-***-**** - **************@*****.***

PROFESSIONAL SUMMARY

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

SKILLS

Courteous with Strong Service

Mindset

Building Customer Trust and Loyalty

Calm and Professional Under Pressure

Presenting Solutions

Upbeat and Positive Personality

Speaking Clearly

Selling Skills

Team-Oriented and Cooperative

WORK HISTORY

08/2022 to Current Customer Service Associate

Humana Work From Home – Ridgeland, MS

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times. 07/2021 to 08/2022 Sales Associate

Conduent – Lexington, KY

Provided positive first impressions to welcome existing, new and potential customers.

Engaged with customers to effectively build rapport and lasting relationships. Solved customer challenges by offering relevant products and services. Maintained records related to sales, returns and inventory availability. 09/2019 to 09/2020 Cashier

JCPenney – Ridgeland, MS

Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

08/2017 to 01/2019 Cashier

Steak Escape – Ridgeland, MS

Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

EDUCATION

05/2017 Diploma : Basis Studies in High School

Forest Hill High School - Jackson, MS

Member of Honor's Society Name

Member of Student Organization or Club Name

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