Customer Service Switchboard Operator

Cleo C. Bain

*** ** ***** ***

Plantation, Florida, 33324

1-754-***-****

Career Objective

To support the growth and profitability of an organization that provides challenges, advancement and rewards achievement with the opportunity to utilize my experience and skills in the customer service industry.

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Qualifications

Education

~ 1978-1988 Bimini All Age (Bimini Bahamas)

1988-1991 Hawksbill High (Freeport, Grand Bahama)

(High School Diploma)

Work Experience

Bahamas Ministry of Tourism ~ Exit Survey Clerk, Bimini, Bahamas

(Part time 1995-1999)

Bahamas Ministry of Tourism ~ 1999 – 2004 Bimini, Bahamas (full time)

Bahamas Ministry of Tourism ~ 2004 – 2021 Nassau, Bahamas

Professional Experience / Summary of Qualifications

~ Bahamahost, Certificate of Merit

Bahamas Ministry of Tourism (November 1995)

~ Certificate of Attendance ~ International Port Security Program

United States Coast Guard (January, 2015)

~ Member ~ Toast Master’s Club ~ 2012

Masters Of Excellence 933001 ~ District 47, Division 1, Area 91

Speech Competition, Certificate of Participation (February, 2013)

Speech Competition, Certificate of Participation (March, 2013)

~ Certified ~ Hospitality Manager

American Hotel & Lodging Educational Institute (May 8, 2020)

~ Leadership Seminar ~Ministry of Tourism (October 2020)

~ Certified Information Officer ~ Caribbean Tourism Organization

~ Certified, Business Communication (Effective Writing Skills)

University Of The Bahamas (September 2006)

~ Refresher Course, Business Writing Essentials

Bahamas Ministry of Tourism (September, 2020)

~ Performance Management Training ~ Bahamas Ministry of Tourism, (June 2020)

~ Performance Management ~ Developing Employee Performance

Bahamas Ministry of Tourism, (September, 2020)

~ TIP Seminar, Trafficking of Person’s Initiative

Bahamas National Security (December, 2020)

~ Supervisor, Guest Services Department

Ministry of Tourism, LPIA International Airport (August 2019-June 2021)

~ Switchboard Operator

Ministry of Tourism (2006-2012)

~ Excellent Communication Skills

~ Hard working, Self-motivated

~ Team Player and ability to work independently

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