JENNIFER EHRINGER

CUSTOMER SERVICE MANAGER/SPECIALIST

CONTACT

708-***-****

adu0uy@r.postjobfree.com

EDUCATION

Immaculate Heart Of Mary

Westchester, IL High School Diploma (May 1992)

CERTIFICATION

Cosmetology License 011.284780

EXPERIENCE

CUSTOMER CARE REPRESENTATIVE PetSmart, Inc.

Remote Phoenix, AZ August 2022- Present

Answering inbound calls for customer complaints. Taking detailed notes and composing the information into emails that are then sent to the Store Leader or District Leader to be resolved. Taking inbound and outbound calls to veterinarians for approval of vet diet foods. Refencing order numbers to let Pet Parents know when and where their orders are located.

CUSTOMER SERVICE REPRESENTATIVE PetSmart. Inc.

Remote Phoenix, AZ November 2021-August 2022

Answering in bound calls in a fast pace setting for Doggie Day camp, Daycare, Hotels

& Grooming appts. Ensuring that each pet meets the criteria to come to each location & have a safe fun filled day. I check to make sure the pets are properly vaccinated, friendly & in good health. I give information, make, cancel & rebook appts in a remote setting to ensure the safety of staff & the pets. SALON MANAGER The Richard Lynn Company-D.B.A. Great Clips, Naperville, IL May 2008 – July 2021

Making sure that all of Great Clips 5 step- Customer Connections are followed. I run

& modify a Bi-Weekly payroll. Input PTO, Manager Bonus & Holiday pay. Make sure Weekly/Monthly reports are filled out, faxed & filed. Analyze bank deposits daily to make sure the deposits are correct. I do Bi-Weekly Quality Connections. I have weekly one on ones & quarterly meeting with my team members. Make sure that the Salon floor is managed efficiently daily. Make the weekly Schedule and maintain it as it is being worked. Approve or deny requests for times off. I have run multiple salons at one point in time and trained a new manager to take over. Work with other managers in salons and answer any questions they have. Help Co-Managers to problem solve any issues they may be having. Work in several locations if needed.

• SMALL BUSINESS OWNER/OPERATOR Lil Munchkins Daycare. Plainfield, IL Jun 2007 - May 2008

I provided a safe, fun and affordable daycare to children ages 6mths-13 years of age. The program promoted games. coloring, activities and much more.

• FRONT END SUPERVISOR Meijer, Inc.

Plainfield, IL Jun 2006 - Jun 2007

I provided excellent customer service. Supervised all front-end cashiers, cashiered & ran all aspects of the front end. I assisted in accounting and the customer service desk when needed. I performed refunds, coupon transactions, etc. • CUSTOMER SERVICE MANAGER Walmart, Forest Park, Plainfield, Niles, IL Sep 1997 - Aug 2005 I provided excellent customer service to customers while cashiering. I was promoted from cashier to customer service manager within 6 mths of employment. I supervised breaks, lunches and all aspects of the front end. I did the breakdown of the cashier drawers nightly. I was moved into the accounting office. I dealt with Brinks deposits. I encoded checks for depositing. I learned the receiving end of merchandise and the claims of damaged or returned items.