Data Entry Crime Scene

RR Rhonda Cherise

Rothstein

Los Angeles, CA ****4 323-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Insightful Insurance Sales Agent bringing 22 years of insurance product and policy management expertise to growing organization. Focused and analytical with passion for client satisfaction and team goal achievement. Detail-oriented Insurance Sales Agent aiming to leverage 22 years of team development and client retention support growth and client satisfaction. Excellent history of increasing revenue while protecting client assets by delivering individualized policy and product recommendations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven Health and Life Agent /Broker accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. ACCOMPLISHMENTS Supervised team of 15 staff members. Achieved PRESIDENT CLUB, TRIPLE CROWN, SUPER FAST BALL, MILLION DOLLAR CLUB by completing high enrollment and reaching the highest Annual Premiums during Power Weeks. Keeping 1 MILLION annual premium on the books for a year with AFLAC. SKILLS Teambuilding

Decision-Making

Flexible and Adaptable

Active Listening

Excellent Communication

Multitasking Abilities

Analytical and Critical Thinking

Planning and Coordination

Interpersonal Communication

Organization and Time

Management

Self-Motivated

MS Office

Attention to Detail

Problem-Solving

Good Telephone Etiquette

Written Communication

Data Entry

WORK HISTORY HEALTH AND LIFE AGENT/BROKER 03/2013 to CURRENT American Heritage Life/ ALLSTATE Los Angeles, CA Maintained high standards of customer service by building relationships with clients.

Provided coverage option information to assist clients in protecting assets. Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Obtained underwriting approval by completing application for coverage. Promoted [Company] products and services using upselling and other sales strategies.

Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%. Exceeded corporate quotas for monthly policy sales. Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Met with customers to provide information about available products and policies.

Calculated premiums and established payment methods for sales. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Conducted annual reviews of existing policies to update information. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by [Number]%. Met and exceeded revenue goals by [Number]% through generating new leads and identifying new clients.

HEALTH AND LIFE INSURANCE AGENT /BROKER 11/1999 to CURRENT Aflac Los Angeles, CA

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. Performed needs analysis to obtain information required to make appropriate health insurance product recommendations. Answered [Number] inbound calls per [Timeframe] from existing and future policyholders to answer inquiries and discuss insurance options. Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.

Explained features, disadvantages and advantages of [Number] policies to promote insurance sales.

Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.

Used [Software] and [Software] to maintain new and existing accounts. Customized health insurance programs to suit [Number] individual clients, boosting sales [Number]%.

Used [Software] to process [Number] benefit transactions per [Timeframe]. Developed [Type] and [Type] marketing strategies to create leads, boosting sales [Number]%.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Met with customers to provide information about available products and policies.

Finalized sales and collected necessary deposits.

Conducted annual reviews of existing policies to update information. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Remained impartial in order to advise clients based on circumstances. Met and exceeded revenue goals by [Number]% through generating new leads and identifying new clients.

Calculated premiums and established payment methods for sales. LOS ANGELES POLICE OFFICER RECRUIT 01/1996 to 04/1997 LAPD Los Angeles, CA

Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.

Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities.

Enforced local, state and federal laws and ordinances to promote community security and prevent crime.

Detained vehicles for varied traffic violations and issued warnings and citations to drivers.

Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident. Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports. Recorded facts to prepare reports documenting incidents and activities. Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Handled citation and traffic violation paperwork.

Checked vehicle equipment for proper functioning prior to use. Patrolled [Type] location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.

Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid. Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence. Built excellent rapport and working relationship with [Job title], to build trust and improve upon communication.

3 X PRESIDENT

CLUB MEMBER

AFLAC

PRESIDENT CLUB MEMBER

For Aflac this was the top 75 Producers in the world, that reached the highest annual premium. Accomplished this 3 times

EDUCATION No Degree Communications

UCLA, Westwood, CA

Associate of Arts TV Production And Broadcast Journalism 06/1987 Los Angeles City College, Los Angeles, CA

High School Diploma 06/1985

Fairfax Senior High School, Los Angeles, CA

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