Customer Service Manager

Raul Corona

*** **** ***.

HOLTVILLE, CA ****0

HOME 760. 356 9443 *********@*****.*** CELL 760. 562.3338

Summary of Qualifications

Manage with extensive experience in restaurants and some retail industries. And responsibility that employers seek in a promotable employee with solid history of success in improving service and sales. Constantly strive to seek additional responsibilities for self improvement. Assume General Manager Responsibilities and authority in their absence. Bilingual [English / Spanish]

Competencies

. Labor Control / Training . Inventory control. Scheduling / Administration . Interviewing / Selection .Customer Service .Sales

Professional Experiance

Dennys,El Centro

.Accomplish in fixing complaints and increasing sales at night with 2018-Present

the employee's understanding a new look at serving.

.Accomplish in making the managers understand why to go orders were

important as sales will increase.

. Accomplish in increasing the preparation for the week ends and cooks

speed of service.

Olive Garden, Santee,Ca 2012-2018

Manager

.Accomplished in fixing the food inventory and moved on to service manager.

.Accomplished in bring up the service standards.

.Accomplished in working together to increase our guest satisfaction.

.Last position held kitchen manager

DENNY S, Calexico,CA 2010-2012

Manager

.Accomplished in improving speed of service, attentiveness and team work

.Responsible for scheduling, ordering and safety.

.Accomplished in working with the community and charities to increase sales

GOLDEN CORRAL, YUMA, AZ 2008-2010

COOK

. Training for kitchen manager and understanding procedures and recipes

.Accomplished in finding opportunities to bring change to the an organization

DENNY S, EL CENTRO, CA 2000-2008

Manager

. Effective managed bar area resulting in increased in sales during shift.

.Responsible for all new employee s functions and enforcing policies and procedures.

.Successful in minimized customer issues and created a more customer focused service level

Accomplished in helping out 5 stores when the General Manager was on vacation or needed help.

MCDONALDS, EL CENTRO 1994-2000

Manager

. Accomplished in the developing of all employee s and managers.

.Successfully upgraded the company s inventory food cost by creating a daily inventory sheet.

. Maintained excellent communication skills and high moral, during peak periods to minimize customer complaints and lost in sales.

.Succeeded in taking over the drive-thru window and produced a complete turnaround.

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