Scrum Master Business Analyst

JOY JEKPE

240-***-**** **********@*****.*** District Height, MD

https://www.linkedin.com/in/joyjekpe/

PROFESSIONAL SUMMARY

A customer-centric and experienced Business Analyst with a continuous improvement mindset. Highly motivated professional, with record of exceptional performance and initiatives; proven willingness to go beyond defined responsibilities to exceed set goals. Impeccable reputation for integrity, accuracy, consistency, big-picture orientation, and business acumen. Demonstrated ability to build and maintain long term business relationships internally and externally, including building credibility.

SKILLS & TOOLS

Jira

Confluence

MS Office Suite

User Acceptance Testing (UAT)

Draw.IO

Process Flow

Mockups

User Stories

Acceptance Criteria

Swimlane diagram

Process Improvement

Mockups

Wireframes

Functional Requirements

Non-Functional Requirements

SnagIt

Business Process Mapping

Confluence

Agile Methodology

Quality Assurance (QA) Testing

Waterfall Methodology

Change Management

Scrum Ceremonies

GAP Analysis

PROFESSIONAL EXPERIENCE

TECHAHEAD December 2017 - Present

Agoura Hills, CA

Business Analyst Scrum Master

Engages in business process management workshops including preparation, setup, facilitation and documentation

Identifies points of failure in existing processes and propose business process solutions and improvement

Participates in the development and delivery of users’ training of system applications

Leads the Scrum team to deliver on project which resulted in increased online presence and 80% in revenue

Manages product backlog by ensuring that the backlog items are appropriately refined, prioritized, estimated, and ensures that the team fully understands the project deliverables

Organizes and understand current and future business needs and processes

Gathers, defines, and captures business processes, system requirements and system scope

Develops, documents, and executes test plans to ensure the business requirements satisfaction, manages project change requests and problem-resolution activities

Works with internal and external stakeholders, to influence and drive decision making and support organizational project or product teams, formulating and communicating business needs, gathering business requirements

Resolves team impediments to increase the effectiveness and advancement of the application of Scrum within the team

Facilitates and supports all scrum events within the teams: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective

Understands requirements from business and IT perspectives and translate conceptual user requirements into functional requirements and non-functional requirement that are comprehensible to developers

Creates process models, Swimlanes, use case diagrams, and wireframes to provide direction to system developers and clarification to business users

Works with the customer to understand and prioritize requirements and ensure clarity with the development team

Defines and develops business processes, policies, roles and responsibilities, and performance metrics; Conducts analysis of business processes: current state analysis, gap analysis, best practices identification, organizational assessment, and other related tasks

Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements

Schedules and conducts meetings with the team to gain insight into the sprint plans, schedules, deliverables, milestones, project risks and mitigation

Works with the product owner and technical team in planning and executing UAT

Manages development and maintenance of technical solutions documentation, including documentation of requirements, test procedures, quality standards, and development/integration activities

Evaluates and analyzes business processes, gather critical information from various stakeholders; anticipates and provides excellent written requirements, uncover improvement areas, develop and implement optimization strategies and acceptable solutions to meet business needs

Collaborates with QA with developing and executing testing plans and test cases for the use of testing

Serves as a liaison between stakeholders and users, conducts meetings and presentations to cross-functional team members and management, and shares and communicates ideas, findings, and detailed reports

Proactively seeks to eliminate or minimize impact of barriers, and address challenges to team delivery and eliminates impediments by engaging the right stakeholders within the organization or partner organizations

Conducts change management readiness and stakeholder assessments to understand the current organizational landscape, potential challenges, and change drivers and supporting the execution of change management plans and strategies

Establish and maintain the team capacity plan, Scrum board, sprint backlog, velocity charts and burn-down charts

Critically evaluates information gathered from multiple sources, reconcile conflicts, and decomposing high-level requirement into user stories and acceptance criteria

Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements including delivering the following artifacts such as Functional Requirement Documents, Business Requirement Document, Use Cases, Requirement Traceability Matrix (RTM), Process Flows, Interface Designs, Mockups and Meeting Notes. EDUCATION

BACHELORS OF SCIENCE - BUSINESS ADMINISTRATION

Crescent University - 2014

CERTIFICATIONS

CERTIFIED SCRUM PRODUCT OWNER (CSPO)

International Scrum Institute

CERTIFIED SAFE® 5 SCRUM MASTER – (SSMC)

Scaled Agile Inc.

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