Operations Management

Value Added to Your Organization

●Strong communication and leadership skills developed through Norwich’s Corps of Cadets

●In depth knowledge of Microsoft Office and Windows operating systems

●Ability to provide information in a clear and concise manner

●Able to gather the workforce and complete the task at hand

●Fluent in Arabic

Experience

Medrite Urgent Care, Miami Beach, FL January 2019- December 2022

Corporate Operations Manager

●Oversaw the operations of 30 centers (NYC, NJ, CT, MIA)

●Responsible for the smooth operation of centers and ensuring proper patient flow

●Was hired as a Medical Assistant and made my way up to the corporate position within a year

●Handled the day to day emergencies that arose and provided long term solutions

●Wrote SOPs to ensure patient flow and proper medical care

Hexecute, Miami, FL January 2019-Present

Various managerial roles

●Managing events, employees, and logistics

●Most notable is help create a covid testing site which saw 300-400 people a day

●promoted within 2 months of working to a manager

J7, Miami, FL January 2018-January 2020

Corporate Trainor

●In charge of a small team that manages the direct marketing campaign for AT&T

●Manage and sign up customers for the client and liaise between them

Advance Auto Parts, Falls Church, VA January 2017- June 2018

Dispatcher, Assistant Manager, District operations

●The first dispatcher for Advance Auto parts, Developed the standardized practices that were used throughout the program

●Created logs and analyzed daily sales reports in determining how to utilize resources and increase sales

●Hired and scheduled 10 employees for the program

●Facilitated daily operations utilizing Nextel devices and sales increased within 3 months since the program started

●Maintained a fleet of 9 vehicles, including state inspection, vehicle registration, and insurance

●Utilized office computers to manage dispatching, create logs, spreadsheets, and analyze sales trends

●Promoted within a year to a manager (started as a driver/ cashier)

Helmets to Hardhats, Washington, DC Spring & Summer 2014

Information gathering and analysis

●Analyzed statistics on country, state, and local military populations, and strategized where to focus our efforts to have the greatest impact on increasing veteran employment

●Contacted local charities, USO’s, and other veteran affiliated community centers to utilize our resources to reach out to the greatest number of veterans

●Reviewed resumes of veterans to help hire them for local trade jobs across the U.S.

●Developed reports and made final recommendations for hire based on information gathered

Interstate Moving Company, Springfield, VA Summer 2014- Summer 2015

Helper

●Help in the everyday logistics and moving of all furniture

Education

Norwich University, Northfield, VT August 2014-May 2015

Studied Criminal Justice & International Studies

●GPA 2.93

●Played Rugby

●Ranger Battalion (leadership skills, combative training)

●French Club

American Military University, Manassas, VA August 2015- May 2018

International Relations & intelligence, with a minor in Arabic

●GPA 3.6

●Dean’s List Spring 2016

●Received an Associate’s Degree in Applied Sciences Dec 2017

Community Service and Certifications

●Possess 100+ hours of community service with Sea Scouts

●Quartermaster award (Equivalent to Eagle Scout Award)

●First Aid CPR, Ellis Lifeguard Certified

●Boating license with a lot of marine and technical experience, with a focus on navigation

●Received a certificate of completing the FBI FAIT training program in 2013

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