Administrative Assistant Customer Service

SIMONE OBEIN

**** ******** ****** ******, ** ****0

Phone# 318-***-****

Email adu0ir@r.postjobfree.com

Objective: My objective is to find a position as an administrative assistant where I can best utilize my skills and resources while utilizing team management. My goal is to obtain new skills in quality assurance and human resources.

EXPERIENCE

05/2022 - 12/2022

FRAUD AND SECURITY ANALYST, TELUS INTERNATIONAL, LADSON SC Conducts fraud investigation on all inbound and outbound calls to detect and prevent fraud or abuse. Reviews Customers credit card transactions to verify the charges authorized when suspicious activity is alerted on the account. Utilize strong customer service skills when assisting internal and external customers. Ensures information security policies and procedures are followed by using Standard Operating Procedures. 01/2022 - PRESENT

SUBSTITUTE TEACHER, KELLY SERVICES, NORTH CHARLESTON SC Leads instruction in the classroom by executing lesson plans. Motivates students to learn and participate by using teamwork. Adheres to all rules, regulations and policies as directed by the district. Instructs students using a variety of classroom topics and courses of instruction and ensures all material is appropriate. Assigns reasonable tasks and homework to students in accordance with the School Districts lesson plans. 11/ 2021 - 01/2022

Security and Intake Specialist, Green Clinic, Ruston LA Provided customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate emergency response activities. Signed in incoming patients and gathered all relevant information from them to chart and report to the doctor. Conducted regular and random patrols around the business and perimeter. Manned security and clinic entrances to screen and assist incoming patients. 07/ 2018 – Present

Administrative Nurses Assistant, Princeton Place, Ruston LA 2

Performed daily ADL charting work to maintain a combination of journals in an automated system. Responsible for in processing and out- processing clients for scheduled and non-scheduled appointments. Received calls, greeted visitors, and directed clients to proper departments for service. Performed various medical duties as assigned. Monitored patients for any changes to be reported to the charge nurse. EDUCATION

GRADUATED MARCH 2009

NURSES AIDE CERTIFICATION, DELTA COMMUNITY COLLEGE (RUSTON CAMPUS) GRADUATED MAY 2006

H.S. DIPLOMA, RUSTON HIGH SCHOOL

Projected Graduation March 2024

ASSOCIATES DEGREE IN INFORMATION TECHNOLOGY AND NETWORKING CONCENTRATION IN PROGRAMMING, DEVRY UNIVERSITY (CURRENT GPA 4.0) SKILLS

• Ability to type 50 wpm

• Proficient in Microsoft Applications

• Ability to Multitask in fast paced

environments

• Task oriented

• Self-Motivated

• Great Communication

• Problem-Solving and Teamwork

ACTIVITIES

I have a passion for traveling. I have been to 11 out of the 50 states. I love fishing and gardening with my family. I have also recently joined Tinkercad which is a technological community for creative minds to experiment and network.

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