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Time Delivery Customer Service

Location:
Croton-on-Hudson, NY
Posted:
January 29, 2023

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Resume:

CONTACT INFO

Maria Bleakley

*** ***** ******

Buchanan, New York 10511

US

E adu0ip@r.postjobfree.com

P 914-***-****

OBJECTIVE

To obtain a challenging position with ample opportunity for growth. WORK EXPERIENCE

Dates Employed Job Title Company

11/2012 – present Supply Chain Planner PepsiCo

White Plains/NY

Orders all Co-pack products and manages orders to delivery at PBC location. Ensures sufficient product is ordered/delivered to accommodate innovation launch requirements.

Maintains and ensures accuracy of data related to ordering in Avail, IPUM, and SAP. Analyzes and troubleshoots supply chain processes. Helps to resolve supply-related delays, obstacles, conflicts and product supply issues. Monitors and scorecards project milestones.

Monitors Out Of Stock (OOS) performance.

Assists plant and warehouse staff with supply-related issues. 4/2005 – 11/2012 Logistics Coordinator

PepsiCo

Somers/NY

Ensure all inbound calls regarding contract packaged products are handled in a timely and professional manner.

Ensure customer inquiries via phone or email are handled within 8 business hours. Communicate effectively with the bottling community regarding changes to process and procedures.

Provide Customer Service functional subject matter expertise and functional leadership for 2 key initiatives, and serve as Project Lead representing the Customer Service Department.

•Reduced Lead Time

•Mixed Loads

Assure all logistics functional resource availability for each implementation not to cause any delay to project schedule in critical path.

•Ensure adherence to SOX requirements in applying debits and credits.

•Create and maintain accurate records of all credits/debits. 10/2003 - 3/2005 Customer Account Specialist

PEPSICO BEVERAGES AND FOODS

Tarrytown/NY

Management of all orders from generation through receipt by the customer. Active involvement with sales, supply chain and the customer to identify and quickly remedy issues related to customer orders.

Coordination with supply chain to ensure the availability of the inventory and distribution center operations to ensure timely shipment. Ensuring the right products are ordered, prices, deals, allowances, method of shipment and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer. Update and distribute daily status report to customers keeping their information current.

Participate in special projects as assigned.

6/2000 - 10/2003 Customer Service Rep.

Rusal America Corp.

Harrison/NY

Enter orders

Problem solve between Customer and Russian office. Help in answering the phone

Create weekly status reports

Invoicing

4/1992 - 3/1999 Billing Coordinator

Tiffany and Company

Pelham/New York

Billing of all in-house and outside work.

Maintain contact with buyers on open orders.

Assist in order entry.

Responsible for creating monthly billing charts.

Generate billing reports.

Management of petty cash.

EDUCATION

Dates Attended School Degree Location

4/1992 Berkeley College Associate Degree White Plains - NY - US SKILLS

Skill Name

EDI

Excel

M204

Word

SAP

AVAIL

LANGUAGES

Languages Proficiency Level

English Fluent - Full Knowledge

REFERENCES

Furnished upon request



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