Velencia Kinney

Customer Service/ Quality Assurance/ Call Center Floor Support/Soon to be

Dental Assistant Graduate March 2022

***** ****** ***** ** *

Jacksonville, FL 32221

904-***-****

adu0il@r.postjobfree.com

EXPERIENCE

Greenberg Dental & Orthodontics, Jacksonville FL- February 2022-current

● Update and maintain client’s dental records

● Perform routine dental cleanings and assist the dentist with complex dental procedures

● Take and process X-rays of patients

● Schedule patient appointments

● Take billing and insurance details from patients

● Advise patients on recommended oral hygiene

Florida Career College, Jacksonville FL — Student August 2021 - PRESENT

● Preparing patients daily for dental procedures,( practicing on fellow dental students) and assist the Dental professor with sterilizing or disinfecting instruments, setting up instrument trays, and assembling materials

● Expose intraoral dental diagnostic X-rays in accordance with all guidelines to ensure patient safety

● Document patients (Fellow Students) medical and dental histories and vital signs, and record treatment information for patient records with 100% accuracy for practicing purposes

● Made preliminary impressions and occlusal registrations for mounting study casts, and mastered pouring, trimming, and SKILLS

Customer Service

Representative/Call Intake

Specialist/ Floor Support

Current Dental Student

graduating in March 2022

providing efficient and

competent services in busy

dental clinics is my goal.

being able to handle all

necessary assistant duties

without supervision. I

Possess a 2021 up to date

Basic Life Support

Certification. I also by

February will possess my

X-ray certification . I can

ensure that I will Provide

superb customer service,

ensuring patient retention

and loyalty for your clinic/

dental practice Skills

learned through years of

Customer service, Product

Knowledge, Quality Focus,

Problem Solving, Market

Knowledge,

Documentation Skills,

Listening Skills, Phone

Skills, Resolving Conflict.

polishing study casts

● Fabricated and fit orthodontic appliances for Dental Mouth Models including bands, wires, and retainers

● Cleaned teeth with dental instruments and finished with fluoride applications on live person fellow dental classmates also passing of instruments and protocols

Radius Global Solutions Jacksonville FL — Customer Service Rep/Quality Assurance Rep,

September 2020 - December 2021

● Performed Quality System Reviews to help ensure that operational departments are prepared for external inspections and audits.

● Reviewed, approved and monitored the implementation and effectiveness of corrective action plans.

● Assisted management in hosting FDA and AABB inspections.

● Performed Material Review Board.

● Reviewed Equipment Validations, Qualifications and Advertising and Promotions and Labeling material.

● Collect and analyze data from customer and agent interactions to identify trends and opportunities.

● Work closely with team members to develop recommendations on ways to improve the data capturing process.

● Act as a team lead on a monthly basis, in charge of managing the collection and analysis of data and results; as well as in coordinating and resolving data inaccuracies. Bernard BPO Call Center, Jacksonville FL Customer Service Rep/ Sales/Floor Support

October 2018 - September 2020

● Answer incoming calls and respond to customer's emails. Management and resolving customer complaints. Sell products and place customer orders in the computer system. Identify and escalate issues to supervisors.

● was responsible for the work quality of all call center agents' quality performances . would enforce proper service protocols and standard operating procedures for all agents. reviewed all AWARDS

Assisted in the campaign

run of Mrs. Mia Jones in

her beginning year of

running, Mia L. Jones is a

Democratic member of the

Florida House of

Representatives,

representing District 14.

She was first elected to the

chamber in 2008. She

currently serves as Minority

Leader Pro tempore Florida

House of Representatives,

District 14 Florida House

of Representatives, and

Volunteering hours at

Potter’s House church

Normandy Blvd for

catering events through the

department of education

funds honors society 4.0

GPA in high school.

LANGUAGES

English

call center documentation and work ethics for a proper scored call during floor support duties

● Managed large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arose during my shift also did floor covering for managers Lunch and meetings

EDUCATION

Harbour Life Christian Academy High School Diploma: 2011 St Augustine FL

Florida State College at Downtown Jacksonville 2012 Florida State College at Capper Road Jacksonville, FL 2013 Florida State College Kent Campus/ Herlong Rd 2016 Florida Career College-Jacksonville FL- 2021

President's List Honor Roll Student

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