Denise Montalvo

• Fortworth,Tx

• denisemontalvo*@gmai

l.com

• #682-***-****

Quality assurance auditor and customer service representative. Exemplary verbal and written communicator who demonstrates professionalism and strengthens the company image when working with customers. Considered the primary option by management to handle time sensitive projects with tight deadlines and attention to detail.

• Some Customer Service Detail Oriented

• Quality Assurance

Willing to relocate - -

Authorized to work in the US for any employer

• Work Experience

Front Desk/Night Auditor

QUALITY SUITES HOTEL - Burleson, TX

October 2021 to December 26,2022

Qualified night audit,night,1year working in hospitalityt also gained some knowledge,working breakfast,laundry,inspection of rooms when needed.Seeking full time. Hostess/Cashier

Pho District - Fort Worth, TX

September 2019 to December 2019

Confidently "achieve the impossible" while dealing with any request a guest may have, no matter how apocryphal or strange.

• Provided exemplary guest service.

• Represented the restaurant in regard to guest complaints and situations that require immediate attention.

• Assisted guests with general services such as greeting them upon their immediate entrance, guiding them to the table that best fits the servers table rotation and ensuring they were 100% satisfied with their experience on their way out.I also prepared and took to go orders over the phone as well as orders on tablet. Top Performing Sales

Harbor Freight - Fort Worth,

TX May 2020 to August 2021

Supported the Sales team by undertaking a wide range of administrative requests and utilized my organizational skills to manage my time wisely.

• Worked from leads,and cold calls .

• Built strong relationships with customers and current guests to fully understand their needs.

Quantity Auditor

Saddlecreek Logistics - Blue Mound, TX

February 2018 to August 2018

* Primary inspector and packaging line leader for a high end make-up distributor

* Conducted monthly quality assurance inspections and played a key role in meeting and beating the quoted standard

Education

G.E.D

2001

Skills

• Host

• Customer Service

• Front Desk

• Guest Services

• Serving Experience

• Quality Assurance

• Communication skills

• Night Audit

• Laundry

• Cash Handling

• Hospitality

• Bilingual

• Hotel experience

• Phone etiquette

• Guest relations

Languages

• English/Spanish - Fluent

Additional Information

I have some training in front desk when it comes to 1st and 2nd shift.I was at my job for a 1year and acouple months.I enjoyed night audit,I enjoyed working front desk.Started working 1st shift and worked breakfast,helped with laundry,worked front desk some times,(but rarely)and inspected rooms when needed.My preference is night audit and seeking full time.

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