Reservation Agent Customer Service

Yvette Guzman-Anderson

********@****.***

336-***-**** or 336-***-****

*** ********* ** **********, ** 27409

*/****- */**** **** Lion – Assistant Customer Service Manager Provide Excellent Customer Service, Accounts Receivable, Bookkeeping Scheduling, handle customer disputes.

01/201- 07/201 Kick Back Jacks- Pizza Maker

9/2019- 04/2020 Sheetz – Shift Supervisor

Provide Excellent Customer Service, Accounts Receivable, Bookkeeping Scheduling, Handle customer disputes, occasionally run the kitchen 02/2019- 09/2019 Circle K – Assistant Manager

Provide Excellent Customer Service, Accounts Receivable, Bookkeeping Scheduling, resolve customer disputes.

10/2017- 2/2019 PLS Financial – Shifts Supervisor

Provide Excellent Customer Service, Accounts Receivable, Bookkeeping Scheduling, Handle customer disputes, using all Microsoft applications including spreadsheets.

12/2012- 12/2015 American Airlines – Reservation Agent Provide Excellent Customer Service. Quote travel prices, up sale car rental and hotel packages, taking credit card payments over the phone. 11/2011 – 11/2013 Kangaroo Express – Sales Associate Provide Excellent Customer Service, up sale food and gas items, run cash register.

6/2000 – 11/2011 New Jersey Transit – Ticket Agent, Assignment Office Clerk, Station Supervisor

Provide Excellent Customer Service, Accounts Receivable, Bookkeeping Scheduling, Handle customer disputes, using all Microsoft applications including spreadsheets, Payroll and Timekeeping.

Skills: Type 65wpm, data entry, all office equipment, all Microsoft applications, timekeeping, booking, accounts payable, accounts receivable, recordkeeping, payroll.