Service Agent Customer

*

Nicholas D. Brown II

*** ****** **.

Augusta, GA 30907

Mobile: 706-***-****

Primary email: ********.**********@*****.***

Summary

Retail, Military, and Office experience are my contributing factors when it comes down to the workforce. I have a quality PC for remote work and large projects. Worked at ADCO Tech Serv. where I started working in an office setting. Managing appointments, business funds, and files while taking payments from customers and finalizing their bills. My experience working retail has provided me with great customer service and physical labor workflow for dealing with fast-paced, high-stress, and demanding labor. The USAF provided me with support and refining for my development in communication, discipline, and accountability. For 7 weeks I was stationed at Lackland, AFB in San Antonio, TX. For another 6 months I was stationed at Keesler, AFB in Biloxi, MS. Honorably Discharged due to health reasons and am finding employment with Support Services Group.

Skills

● Critical analysis

● Team Player

● Leadership skills

● Problem Solving

● Highly Driven & Motivated

● Strong PC with High-Speed internet connection

● Video Editing

● Customer Service

● Professionalism

● Fund Handling

● Communication

● Ameature Coder

● High technological savvy

Software Experience

● Microsoft Word, Powerpoint, Excel

● Slack

● Grammarly

● Adobe Photoshop

● VMWare

2

Experience

April 2019 - July 2020

ADCO Tech. Service, Augusta, GA - Floor Associate

● Getting pay from customers for the services performed on their trucks

● Making calls and setting up appointments for having parts delivered

● Calling customers to have them know when their payments are due

● Sorting files and making sure essential items are placed in secure areas July 2020 - April 2021

Food Lion, Augusta, GA - Produce Stocker

● Keeping the storefront clean and in order

● Unloading delivery trucks and sorting the arrived products

● Cutting, cleaning, and sorting fruits and vegetables for the sales floor

● Greeting customers and treating them cordially and respectfully. Making sure their shopping experience was a fantastic one and having reassurance in their return to the store. May 2022 - November 2022

USAF, US - Airfield Management Operations

● Completed Basic Military Training

● Formerly in training for an airfield management operations helper position

● Ranked Airman before being Honorably Discharged due to health issues January 2022 - Present

Support Services Group - Customer Service Agent

● Agent for Disney+ and CASIO

● High customer service rating

Education

August 2022 - Present

Augusta Technical College, Augusta, GA - Computer Programming Program Design & Development (Current Course)

Augusta Technical College, Augusta, GA - High School Diploma Awards

Completion of Basic Military Training (2022)

High School Diploma (2018)

2

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