Summary:

Over *.* years of hands-on experience in eCommerce and shipping operations as a branch lead (also in warehouse) and customer service representative with superior proven experience in client service

Strong working knowledge of Microsoft technologies such as Microsoft Excel, Microsoft Word, Microsoft Outlook and Microsoft PowerPoint

Strong communication skills – proficient in written, verbal and listening skills

Strong math skills with basic to intermediate knowledge in computers

Excellent research and analytical skills in the domain of Fluvial and Applied Geomorphology

Skills:

Customer service skills, Picking, Packing, Shipping, Sorting, Staging, Receiving shipments (Scanning), Logistics, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Graphical data analytics, Field Survey, Market Research, ArcGIS, ERDAS, QGIS, innovative, Team Player with excellent interpersonal skills, Detail-oriented with inherent leadership and multi-tasking abilities

Professional Experience:

Chit Chats Express Inc May 2021 - Present

Branch Lead Burnaby, British Columbia

Chit Chats is a mid-sized ecommerce shipping company which ships goods for small businesses and entrepreneurs in and around Canada and the United States at a very low cost with their own trucks doing deliveries. Working as a Branch Lead (and previously as a warehouse worker), I am responsible for overseeing daily operations with strict adherence to Compliance policies and taking full accountability for branch operations. I work very closely with, not only the upper Executive Management team for smoother operations, but also with truck drivers and customers to ensure items are delivered in a timely fashion

Responsibilities:

Picking, Packing, Shipping, sorting, staging, and receiving shipments (scanning batch level shipments too)

Spot-checking items that are received from customers to ensure that US shipments are not blocked due to presence of items that are not allowed through US customs

Working closely with Customers and maintain a rapport with them to ensure their needs are met and questions answered in a profession manner (by phone as well as in-person as a customer care representative)

Ensure shipping areas are clean and also ensure that the held shipments are kept in an orderly fashion

Working in a warehouse previously I was responsible for order fulfillment, receiving and sorting of shipments to facilitate their efficient delivery before they were taken away in the truck to Canada and US destinations

Taking full accountability of operations in the branch and providing regular feedback to the regional manager

Leading by example with consistent coaching in the branch (sometimes in the warehouse) to ensure productivity, quality standards and monthly goals are met with a focus on on-time processing and cost effectiveness

Working in Microsoft Excel for administrative work of record keeping (auditing and inventory purposes), and Microsoft Outlook for scheduling meetings

Working cohesively with the compliance team, client support team and the return team to resolve complex shipping and routing problems

Working closely with truck drivers to ensure delivery items are properly sent in a timely fashion

Working with operations team to brainstorm various ideas, identify and implement various strategies to not only help operations’ productivity, but also provide innovative ideas to expand the business in BC and Canada

Accomplishments:

Successfully resolved numerous customer problems in terms of weight of shipments and their delivery

Successfully received five star google reviews (thirty total) for two chit chats branches (One in North Vancouver and another one in Burnaby)

Successfully worked with the Regional Manager and truck drivers to sort out branch-related issues in order for improvement of receiving and shipping of items

Successfully worked with the operations team and the compliance to find customer pain-points and provided ideas for imminent solutions (that were also implemented)

Successfully worked with the Regional Manager brainstorm ideas about expanding the business in various parts of BC

Statistics Canada May 2021 - Aug 2021

Enumerator Vancouver, Canada

Working as an enumerator for Statistics Canada I have carried out Market Research and field survey in the areas of Vancouver and Greater Vancouver to make sure that population data is properly obtained by Statistics Canada.

Responsibilities:

Explain the objectives of survey and procedure to the people who are to be interviewed

Compile, record and code information derived from specified forms into predefined database

Identify and report any issues that may arise while attempting to obtain data

Accomplishments:

Successfully interviewed people from all over downtown Vancouver for collecting data

Successfully entered data in the database which was used by Statistics Canada for Statistics related work

North-Eastern Hill University (NEHU) Aug 2015 – May 2023 (Expected)

PhD Research Scholar – Department of Geography Shillong, India

As a Research Scholar under Dr. Sunil Kmar De, I was responsible for performing field survey of various physical and socio-economic aspects of the Ranikhola River basin situated in the state of Sikkim, India. With demonstrated history of working in the field of Fluvial and Applied Geomorphology, Soil Analysis and Demographic Analysis, I have successfully defended and submitted my PhD Thesis (waiting for final Viva)

Responsibilities:

•Preparing detailed Questionnaires for field survey

•Data collection with the use of GPS, Dumpy Level, prismatic compass and velocity meter

•Performing qualitative and quantitative analysis on the collected field data using software such as SPSS and Stata

•Qualitative analysis was performed by working with the Department of Biotechnology at NEHU

Accomplishments:

•Successfully completed and submitted my PhD thesis under the guidance of Dr. Sunil Kumar De

•Successfully performed qualitative and quantitative analysis of data collected from river basin for research purposes

Certification:

•Post graduate Diploma in Applied Remote Sensing and GIS from Jadavpur University, Kolkata, India

(Aug 2019 – Aug 2020)

Education:

•Doctor of Philosophy (PhD) in Geography Shillong, India

North Eastern Hill University Aug 2015 – May 2023 (Expected)

Dept. of Geography

Master of Science (M.Sc) in Geography Kolkata, India

West Bengal State University Aug 2011 – Aug 2013

Publications: Available upon request

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