CHARLES DOUGLAS DeVAULT

**** **** ******* ***, *********, CA 95747

408-***-**** Cell

adu0ch@r.postjobfree.com

SUMMARY

My objective is to provide excellent services, utilizing my technical skills associated with various technologies – Networking, Server, Storage Technologies, Security Information and Event Management, Cloud Platforms to implement solutions and troubleshoot issues encountered. I have been involved in numerous high-level escalations, both remotely as well as customer facing, demonstrating to handle the situation and provide the customer with a viable resolution. In addition, combining all skills to augment efforts for my immediate peers, partners, and end-customers for a solid resolution. QUALIFICATION HIGHLIGHTS

Computing Platforms/Operating Systems/Languages/Technologies

Intel-based platforms—80X86, All Pentium-classed based PCs—Apple iMac/MacBookPro

Dell, HP, Cisco UCS Series for Bare Metal independent and Blade Servers

VAX VMS-Alpha Processor, along with various Intel- and Motorola-based micro-controllers/ARM/DSP

Operating systems:

Windows Workstation/Server all legacy and current releases – Server 2008/2012/2016 – Clustering modeling

Linux – CentOS, Slackware, Red Hat/Fedora, Mandrake, Ubuntu, SuSE, Granite-based Linux, Busybox embedded environments, Linux Hot-Standby, Fail-over, and Clustering modeling

Mac OS 6.X-10.X (All current revisions)

Sun Solaris 2.5.X(Sun Sparc Station)

Languages: Bash scripting, PostgreSQL, MSSQL, and MySQL implementations, Windows Powershell, familiarity with Perl/Python for script modifications

Technology exposure: VMWare Fusion/Workstation/Server/Hypervisor/vCenter, Oracle VirtualBox

Content Delivery Networks(CDN) implementations – IBM Aspera Technology, Akamai concepts

Storage systems (FiberChannel, iSCSI, Google Storage model, AWS Cloud Storage)

CloudAWS EC2/Storage/RMDBS, VSAN Storage systems Networking

Interfaced with technical staff to generate specifications and implement digital video transmission solutions over numerous T1/E1/DS3/OC3 telephony, LAN/WAN hybrid networks, Microwave, Cable, Satellite, Uni/Multicast network transmissions.

Sniffer Basic/Pro, Ethereal, WireShark for network issues with SNMP/MIBs and streaming—product/3rd-party devices.

Broadband Technologies—DAVIC/DOCSIS, MMDS, Satellite, Cable, DSL-based, Line-of-Site relays

Protocols – All IP-based, dealing in full OSI seven-layer architecture issues – TCP, UDP, Multicast, Network Port filtering, etc.

Cisco IOS / HP ProCurve switches (Layer 2/3) config and diags … VPN implementations, QoS concepts, Web protocols – http/https/html, data exchange/device control, ACLs ingress/egress…

Secure networking/session protocols – Radius validation, PKI/IKE Encryption Key Protocols, Certificate implementations, L2TP, IPSEC, Various Firewall concepts/implementations, 802.1Q, MD5/SHA1/DES/3DES Encryption metholodolgies, SSH & SSL session concepts

Configuration/Optimization of routing/switching for VoIP and Video Streaming packet prioritization, Load Balancers for traffic/server load on system and Firewall configurations to isolate/pass certain traffic types, setup VPNs for remote access Technologies/Standards

Use of full Microsoft Suite, including MS Project for project tracking and Visio for architectural mock-ups, system layouts

Use of DB Analysis reporting, such as Microsoft SQL Server Report Builder, Tableau, etc.

Implementation of LDAP, Microsoft ActiveDirectory, DNS, NTP, Exchange Services, Domain-related resources and policies

Implementation of Linux-based LDAP, DNS, policies for Domain-related accounts for access using Group Policy Objects

(GPOs)

Maintenance/Troubleshooting/Optimization of high-voltage systems for Wafer Inspection high-amp motors, vacuum systems, various robotic arms/transport systems, as well as Network/Broadcast Tape storage robots

Physical security implementations, which utilized RTP-based delivery from Physical Security Cameras/Encoders to retention servers, Motion-based protocols, PTZ-centric protocols, and ONVIF standard security protocols, PSIM implementations

Cisco Video Surveillance Manager, Avigilon, Milestone systems, various Analog/IP Cameras/Encoders, and Analog Video Switchers – American Dynamics, Axis, Bosch, Geovision, Hikvision, Panasonic, Pelco, Sony, Toshiba, Vivotek, etc.

Video/Audio Analytics – ObjectVideo(Avigilon), IntelliVision, Intuvision Video and Audio

Facial Recognition integration/management on ODM Cameras

Familiar with SIEM/SOAR implementations to parse out multiple device syslogs, SNMP, WMI among other data references for practical use data in an IT environment. – FortiSIEM, Splunk, ThousandEyes, logstash(concepts)

Vulnerability and Penetration testing – Qualys Tool and Rapid7 Vulnerability scanners with FortiSIEM

Cloud Platform implementations – AWS, Azure – Hyperconverged implementations, Failover/High Availability/Cluster modeling concepts, Load Balancing concepts

Device/Element Concepts – Internet of Things (IoT) device/system analysis – standardization of message logging and evaluation

https://www.linkedin.com/in/charles-devault Charles D. DeVault 1 PROFESSIONAL EXPERIENCE

Digital Visionary Consulting & Trading (Consultant) 04/2003-Present

Various Consulting projects – Roseville, CA

Management and consultation of various Broadcast technology implementations to build business market in the Americas Market

Management and consultation of various Physical Security implementations – Video Surveillance, Alarm Systems, Sensor data – for Americas Market – Optimization and prioritization of VoIP vs Video-centric (security) data vs baseline data packets across networks

Management and consultation of various SIEM-based tools for overall network/device monitoring – Use of various cloud and VM platforms, AWS-EC2/Docker, Oracle VirtualBox, VMWare Multiple forms, Penetration and Vulnerability testing concepts ADT / TEKsystems (Contractor)

08/2020-07/2021

Radio Field Technician – Sacramento, CA

Installation/Upgrade of Cellular transitionary radios for Home and Small Business alarm systems – working on company-wide upgrade from legacy 3G to 4G(5G-compatible) Cellular radios

Installation/Upgrade of Alarm System panels and Master Units as required in the field

Modify/Install sensors for Home and Business Alarm Systems

Train customers on product usage and reprogramming based on customer requirements Fortinet, Inc, Sunnyvale, CA

Tier 3 Support Engineer – FortiSIEM product 02/2018-01/2019

In-house member for SIEM product, FortiSIEMTM, which allows wide-based system monitoring for device health—PCs, Servers, Networking devices (switches/routers/firewalls/etc.)—along with site monitoring for traffic-related issues, and DoS Malware notifications, etc.

Utilize knowledge of Linux, Windows, Networking platforms for Performance Monitoring statistics via Windows Management Instrumentation(WMI), SNMP, ssh logging, monitoring of heterogeneous platforms—i.e. Cisco, HP, Barracuda, Checkpoint Switches/Routers/Firewalls, PCs/Servers, AWS EC2, Azure platforms, VMWare Center/Sphere, etc..

Windows and Linux Policy implementation to guide customers to monitor said policies – Saved customer time by centralizing monitoring

Capitalize on implementation of CSR for secure implementations to access devices

Regex implementations for troubleshooting and optimizing parsers – Use with Elasticsearch platform for log interpretation/evaluation, along with Tableau and kibana for reporting models

Use of both Application and Network-load balancers, traffic-based weight for processing. CNL Software, Inc, San Jose, CA (Report to US office in Ashburn, VA) Software Solutions Engineer – Western America and Other (Contract) 03/2017-11/2017

Remote, Field-based role to provide enterprise solution application implementation services and post-sales field support of Physical Security Information Manager (PSIM) product, IPSecurityCenterTM

Provide all field technical aspects during design, build, test, and training phases of partners and end customers system

Integrate multiple, digressive, 3rd-party Physical Security systems to monitor for Process Guidance and creating Standard Operating Procedures, utilizing Video Surveillance(CCTV/IP), Access Control, Intrusion Detection, Alerting, Fire Detection/Mgmt/Suppression, analytics, among other related systems, to suffice project’s requirements

Provide detailed functional/operational requirements and specifications based on project, with site visits, request for information(RFI), request for proposal(RFP), and other required technical documentation

Provide feedback to Engineering pending 3rd-party drivers to support project implementation

Utilize product with dependent Microsoft SQL (MSSQL) as Database back end, to integrate with, and provide customized reporting via IPSecurityCenterTM Application, for Alerting/Event history and Auditing via Microsoft SQL Server Reporting Service(SSRS) https://www.linkedin.com/in/charles-devault Charles D. DeVault 2 PROFESSIONAL EXPERIENCE (Continued)

Cisco Systems, Inc., Milpitas, CA

Escalation Engineer - Cisco Safety and Security Solutions Group/IoTBU 09/2010-09/2016

Responsible for Engineering-related Escalations into the Business Unit for Engineering evaluation and resolution – Demonstrated continual success, allowing TAC Staff and CU to report major issues through to completion

Subject matter expert on Streaming technologies – Applicable knowledge for Digital Video/Compression and delivery methods targeted for security applications, including VoD – Day-to-day duties allowed me to help resolve streaming issues related to issues with networking, device/server configuration, as well as identifying product defects to resolution with the design team – Router and Firewall configuration for traffic access and also prioritization based on data, VoIP, and Video-based data packets.

Subject matter expert for Storage models/implementation and troubleshooting – Helped resolve a major storage issue on legacy XVCR stores

Subject matter expert for Analytics(Audio and Video) – Hosted Pre/Post-Sales Implementations to success and trained all including Integrators

Subject matter expert for camera-centric applications – Provided implementation, Optimization, and Troubleshooting methods for this arena.

Host training for subject matter expertise, as well as ensure technical accuracy of documentation – Final inputs on ALL release documentation

Implementation of Hybrid Analog/Network surveillance designs – Provided consultation to System Integration teams for completion of projects

Central source for product-related Failure Analysis processes – Decreased return rate of false H/W failures, pointing out configuration procedural issues from 3% return rate to 0.5% return rate, increasing accuracy of true H/W-related issues in the field. Produced also simplified troubleshooting flowcharts for non-Video personnel to allow higher accuracy of returns as well as proper escalations to team

Implemented servers for customers as well as lab systems utilizing UCS Platforms – 1RU, 2RU, and Blade – Bare Metal and Hypervisor Omneon, Inc., Sunnyvale, CA

Principal Technical Support Engineer (Promoted from Sr. Staff Technical Support Engineer) 03/2009-09/2010

Managed Services Technical representation in Product Review Designs (PRDs).

Managed Tiger Team for customer emergency response for highly volatile customer environments.

Participate in System Integration Design reviews

Advise on customer site implementations involving 3rd-party solutions, as required by other Departments.

Lead and Mentor to all staff w/in TAC and FS Teams, for technical and business-impact guidance

Configure/Maintain various clients, including Bare Metal and Virtualized Platforms for testing and implementation Sr. Staff Technical Support Engineer (Promoted from Staff Technical Support Engineer) 05/2008-03/2009

Manage technical aspects of all Omneon products and interaction w/ 3rd-party components

Work with all departments to ensure product release and stability

Adviser to all departments to address technical needs

Responsible for training and to ensure success of the entire TAC team and to address any technical issues outside their scope

Main Support Engineer for Asset Mgmt product which encompasses APIs and control of all Omneon products Staff Technical Support Engineer (Promoted from Technical Support Engineer) 05/2007-05/2008

Responsible for Technical aspects of both Broadcast (Spectrum) and Storage product (MediaGrid) to provide a technical balance to the group in lieu of a MediaGrid Support team

Mentored on new products – ProCast (Intelligent File transfer), ProBrowse(Video Proxy System), and ProXchange(Grid-based transcoding) Technical Support Engineer 08/2003-05/2007

Responsible for all technical aspects of Broadcast product (Spectrum), provided support and integration assistance to System Engineering

Assembly rework w/ Manufacturing Engineering

Performed on-site installations and upgrades in addition to TAC duties, as FSE team was limited in resources

Introduced ProBrowse(Video Proxy System) and MediaGrid (Storage) as well as provided initial support DirecTV, LLC., Santa Clara, CA (Contract Position) Field Services Engineer 04/2003 – 08/2003

Field Visits for maintenance, upgrades, and modifications for existing Local Collection Facilities

Provided consulting assistance for new sites for connectivity and uplink via Satellite, MPLS, or ATM trunking to DirecTV’s uplink facilities

Collection Facilities used to spot broadcast to specific target regions on small satellite footprint of market area Markets worked: San Francisco, Phoenix, Houston, San Antonio, Raleigh, Tampa Bay, along with secondary markets EDUCATION / CERTIFICATIONS

B.S. Electronics Engineering Technology: DeVry Institute of Technology, Columbus, OH Concentration on microprocessors; analog/digital control systems; analog/digital communication systems. Cisco Certified Network Associate: Attended and completed CCNA Boot Camp with GlobalKnowledge, Various Cisco technology training Microsoft Certified Professional: Professional Certificate DiviCom Product Certifications: System Operations/Troubleshooting, DiviCast (Datacasting product—IP-over-MPEG), InterSect (DAVIC Gateway), CAS/Simulcrypt (3rd-party encryption product), Transrater Configuration & Operations (MPEG transrating product) Marconi Federated Systems (Fore Systems): Core Products IO&M Certification (ATM Switch products) https://www.linkedin.com/in/charles-devault Charles D. DeVault 3

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