Service Representative Customer
Resume:
Sandra Lockie, RN, BSN
Belvidere, IL *****
********@*****.***
To utilize my over 30 years of vast and varied nursing and customer service experiences in the inpatient and outpatient hospital settings in both the Chicago, IL and Washington, DC areas to promote satisfaction by both the patients and their family members. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Charge Nurse Night Shift
Cedarhurst Senior Living - Woodstock, IL
August 2022 to Present
Monitor and assess all residents of the community and assist with plans of care. Promote optimal levels of functioning within each resident. Encourage and provide appropriate teaching specific to each resident level of understanding. Contact appropriate family members and physicians with information related to resident care.
Customer Service Representative
Family Dollar - Belvidere, IL
December 2020 to June 2021
Provide information regarding select products the Family Dollar customers can choose between and support with their endeavors. Cost containment by always providing accurate monetary exchange with the customer and utilizing the time at work to sanitize the store, stock shelves, and straighten the workplace.
Charge RN
Rosewood healthcare and rehabiltation center - Rockford, IL March 2019 to January 2020
Night time charge nurse for entire facility while also being the only nurse taking care of all individual nursing assessments, for my unit, medications, dressing changes, respiratory treatments, charting, and emergency med cart evaluation and glucose monitor 24 hour checķs. RN Staff Nurse
Milestone - Rockford, IL
September 2018 to March 2019
Intense daily work with individuals with severe learning disabilities, cerebral palsy, catastrophic automobile injuries, and complex multi digestive anomalies. I work to promote both the highest level of functioning and promote the the most positive outlook and psychological support for these individuals. RN
Private Duty Nursing for Alzheimer patient/Deck Home Care - Chicago, IL May 2015 to March 2017
Assists with activities of daily living such as bathing, cooking, and medication administration. Provided daily excursions to local parks and visits to the grocery store and laundromat. Provided reaffirmation of previously learned cognitive material such as with Scrabble games and word searches. Arranged for visits with former friends that patient has lost contact with. Encouraged patient to perform as many and varied activities as she was capable of. Provided transportation to medical appointments and other places as requested by patient.
Travel Nurse thru Cross Country TravCorp
Georgetown University Medical Center - Washington, DC December 2005 to July 2007
Assists attending and GI/Hepatology fellows in endoscopy lab with extensive diagnostic and therapeutic interventions in patients presenting with both GI and hepatologic infirmities. Able to gain new experience in dealing with patients requiring Endoscopic Ultrasounds, use of polyp clips to decrease bleeding post- polypectomy, utilization of Botox injection into the LES to promote emptying of food from the esophagus into the stomach, multiple other new and innovative procedures. Registered Nurse-Pre and Postoperative Care
Fox Valley Orthopaedic Institute - Geneva, IL
February 2004 to December 2005
Preparing patients and families for outpatient surgery by starting IV's, dissemination of information regarding surgical procedures and preparation, and assisting anesthesiologists with regional anesthetic blocks. Post procedure patient follow up via telephone. Recovery of surgical and pain management patients.
Registered Nurse Clinician II
Loyola University Medical Center - Maywood, IL
March 2001 to December 2005
Assists attending and GI fellows as unofficial chief of therapeutic endoscopic procedures including but not limited to ERCP, esophageal and colonic metal stent placement, fluoroscopic dilation of both malignant and benign strictures in various areas of the gastrointestinal tract. Also the official orientation nurse for the department having oriented over seven nurses in the time I have been working for Loyola in this capacity. Both preoperative and recovery care after conscious sedation of the above patients undergoing more complex GI procedures.
Registered Nurse-Endoscopy Lab
LaGrange Memorial Hospital
July 1999 to March 2001
Participation in both therapeutic and diagnostic upper, lower, and pancreatic procedures. Preoperative and postoperative care of these patients including but not limited to initiation of IV's, obtaining informed consent, patient education, and recovery of such patients. Registered Nurse Epidemiologist
Rush University Medical Center - Chicago, IL
March 1999 to July 1999
Assists in the surveillance, reporting, and tracking of nosocomial diseases within the medical center. Provides area specific inservice and training as needed to decrease the incidence of infection and heighten staff awareness of the infectious process. Registered Nurse
MacNeal Hospital
October 1998 to March 1999
Develop and execute plans of care for the patients recovering from both general surgery and oncologic procedures. Serves as resource for other nursing cardiac monitoring of patients. Provide specific education related to disease processes to further patient understanding. Nurse Manager- Outpatient Endoscopy office/lab
Rush-Presbyterian St,Luke's Medical Center - Chicago, IL June 1997 to July 1998
Participation in both upper and lower endoscopic outpatient procedures in an ambulatory/physician office setting. Assist with referral obtainment and coordination of patients' appointments with doctors' schedules. Educate patients regarding various medication regimens and procedure preparation. Supervise office staff and medical technicians. Phoning in of prescriptions to various pharmacies per MD order for patient care of GI related ailments.
Cardio-Vascular Thoracic Senior Clinical Nurse
Rush-Presbyterian St.Luke's Medical Center - Chicago, IL September 1992 to June 1997
Initially began as a general staff nurse but was promoted to Senior Clinical Nurse on the cardio-thoracic, vascular, and general surgery unit.
Plans and executes the delivery of nursing care to cardio-thoracic, vascular, and general surgery patients. Coordinates nursing staff assignments with individual patient needs and floor census. Provides staff education of advanced cardiac procedures. Serves as resource and preceptor of new RN staff. Registered Nurse
Loyola University Medical Center - Maywood, CA
July 1992 to September 1993
Began my nursing çareer on the general surgery, trauma, renal transplant unit. Provided care and treatment to patients with major head and neck injuries as well as kidney transplant and general abdominal surgery. Extensive experience with patients who require tracheostomies, multiple drains, tubes, and lines.
Awards Received:
1. Compensated speaker for Microvasive Endoscopy by giving lectures featuring subjects such as the nurse's role in advanced ERCP, esophageal, and colonic metal stent placement, and dilation procedures in various locations in the GI tract.
2. Luther Christman Clinical Nurse Excellence Award, 1997 3. Jane High Barton Award for surgical nursing, 1996 Education
Bachelor's in Nursing-Magna Cum Laude
Northern Illinois University - DeKalb, IL
August 1987 to May 1992
Nursing Licenses
RN
Expires: May 2022
State: IL
Skills
• RN
• Medical Surgical
• Med Surg
• Nursing
• Botox Experience
• Medication Administration
• Nurse Management
• Hospital Experience
• Pain Management
• Triage
• Medical Office Experience
• Supervising Experience
• Nursing
• Experience Administering Injections
• Nursing
• Vital Signs
• Patient Care
• Laboratory Experience
• Senior care
• English
Languages
• English - Expert
Awards
Luther Christman Clinical Nurse Excellence Award
1997
Outstanding nurse clinical nurse for Rush University Medical Center for 1997. Mentioned above.
Jane High Barton Award for surgical nurse of the year 1996 1996
Surgical nurse of the year 1996 at Rush-Presbyterian St.Luke's Medical Center. Certifications and Licenses
BLS, ACLS
June 2021 to June 2023
BLS Certification
AED Certification
CPR Certification
Additional Information
CPR Type C
June 2021-June 2023
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