Customer Service Data Entry
Resume:
I am acooperative and dependable employee who has
3+ years of experience in customer service. Eager to join your team to support and maintain a high level of customer service, and analyze data and reports. In previous roles optimized CS processes that sped up customer request reaction time by 200%, and received 95% positive customer survey results.
Key Skills
Professional Experience
Education
Certifications
Accomplishments
John Winston
St. Clair Sr.
IT Support/Customer Service
Representative/Data Entry Expert
353 Woods Cove Road
Scottsboro, Alabama, 35768
****************@*****.***
Written and Oral communication Problem-solving
Adaptability Time management Organization
Collaboration Research skills Customer service
Multi-tasking MS Office G-Suite Zendesk Salesforce Photoshop, Mixcraft, Paint.net, etc.
I guided and was an overseer trading and operations for locations within a given region. Also I worked closely with other general managers to ensure goals are met. Supevised and monitored the work of other managers and controled and organized corporate operations over a given geographical area. Making sure the other managers met company goals.
District Manager
Maples Rugs Industries June 2013 - February 2020 The associate’s program in computer science offers an wide selection of courses including problem solving with databases, digital storytelling, computer ethics, theoretical foundations of computing, Web application development, artificial intelligence, data mining, software engineering, and more. Associates Degree in Computer Sciences in Networking and Cybersecurity Northeast Alabama Community College at Rainsville, Alabama September 2008 - 2012 Certified Customer Service Professional
May 2018
Identified and amended a major process bottleneck that ultimately sped up customer request reaction time by 200%.
Received 95% positive customer survey results.
Maintained customer retention rate 50% higher than the company average.
Contact this candidate