RAYMOND ZWELONKE

SHABALALA

*** *********** *******, ** ******* street Pretoria 0002

adu0bg@r.postjobfree.com

071*******

DOB 1984-04-14

in Raymond Shabalala

Objective My goal is to become associated with an organization where I can utilize my skills and gain further experience while enhancing the company productivity and reputation that will utilize my management, supervision and administrative skills to benefit mutual growth and success. Experience South African Post office

Teller - (Customer services)

Meet and greet walk-in customers with fair, friendly and courteous services, assisting them and addressing their request and queries in a professional, polite and helpful. Screening and answering telephone calls and responding to emails and callers politely and helpful. Receiving and resolving all customer queries and requests received via telephone calls, emails and and any other digital platform in used.

keeping customers updated by sending emails, SMS's, letters and attach proof on the profile. Assisting with general administration procedures, monthly financial accounting processes and updating all customer information such as changing of signatories, adding of new members and drafting of constitution for group postbank accounts.

Ensuring customers area is tidy and clean at all times with all necessary stationery and materials e.g Pens, forms, and brochure's.

Making use of all the information technology equipment in the office such as filling, photocopying, faxing, and internet.

Processing purchased orders, stock control, management and update price database. Maintaining strict confidentiality when managing documents and files i,e opening new postbank account, renewing car licenses, municipal accounts payments etc. Adhering to systems and processes for efficient and accurate monitoring of files and documents. Ensuring the accuracy of all information received is captured on the system, identifying problems and resolve discrepancies.

Receiving, register, dispatching, prepares and deliver all types of mail items (datestamp, sort, enter into register book and prepares notifications and reminders). Working knowledge of relevant legislation e.g PFICA,FAIS,PSA,PFMA, SAP and E-NATIS etc. 01/05/2012 - present

South African Post office

Acted Chief Teller -(teller’s supervisor)

Adhering to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Preparing daily banking for the office and ensuring that deposit slips sign by both parties and correct references are used.

Remittance of cash and coin to tellers and do surprise checks, stock take and balance all payments received on daily basis.

Taking ownership of escalated accounts services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

In conjunction with the branch manager checking and processing time and attendance register for staff. Preparing of daily cash banking transactions and daily cash ups to ensures that it balances daily. Preparations of invoices, petty cash, and payment request to be signed off by branch manager. Updating and maintaining database such as mailing lists, contact lists, client information and retrieving of information when required.

02/02/2015 - 03/07/2015

Education

Skills Strong display of direct guest and customer service acumen. Cooperative friendly and approachable. Customer relation. Good attention to details and positive attitude. Good telephone etiquette and active listening. knowledge of documents scanning and manual file indexing. Numerical and mathematical skills. Data analysis skills and ability compile reports. Ability to work well under pressure with good team spirit. Good communication and language skills (written and verbal) Good interpersonal skills and analytical thinking. Accuracy in processing mail and documents. Good organizational skills. Proficiency in microsoft office (word,excel, outlook and e-mail). Good time management skills. Reference

Language English (advanced) Afrikaans (intermediate) Tswana (advanced) Zulu (advanced) Ndebele

(advanced) Tsonga (basic)

Achievements

& Awards

Certificate in recognition and appreciation for customer service excellence. Tshwane University Of Technology

Student Administration assistant - (registration)

Assisting students with manual/electronic registration as walk-ins, emails and telephone queries i;e Answering telephone calls and redirect them to relevant departments, Advising on and directing students to the university general academic regulation and students rules, faculties rules as well as other university policies. Processing documents before, during and after the semester for the exchange students e.g attending to enquiries regarding applications and admission.

Handled a variety of administration duties for leaders and staff as a whole including calendering and PowerPoint creation.

Succesfully prepares reports, draft, type letters and documents, scanning, photocopying facsimile and binding of documents.

07/01/2008 - 04/08/2008

Tshwane University Of Technology

B Tech Management

2017 — NQF level 7

Tshwane University Of Technology

National Diploma Management

2016 — NQF level 6

University of South Africa

Purchasing and supply management

2014 — NQF level 5

Nansindlela high school

Matric certificate

2002 —

Mr fritz Mohlala-former manager - Branch Manager

South African Post office

adu0bg@r.postjobfree.com

012******* - 072*******

Mr Dumisani Mahlangu - Area Manager

South African Post office

adu0bg@r.postjobfree.com

012******* - 082*******

Dr Frans Kgomo - Deputy Director (finance)

Tshwane University Of Technology

adu0bg@r.postjobfree.com

012******* - 072*******

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