Security Officer Customer Service

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Posted:

January 29, 2023

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PROFESSIONAL SUMMARY

I am positively optimistic and extremely principled young man, but at the same time, I'm very flexible to allow positive groups and personal achievements for the advantage of organization. I strongly believe in the principle of win-win. Thus, as a diplomatic oriented graduate, I love to internationalize my knowledge, ideas, reasoning and achievements to the advantage of the global village populate. I love to work in your organization, in order to be able to contribute to the organization achievements and to enable me learn and gain the necessary experience that will help me internationalize my career and beyond for the good of humanity. I am skilled with the accurate and efficient delivery of time-sensitive risk information. I am an Executive Financial Advisor who creatively aids management in marketing planning decision making. I will follow all policies and procedures to guarantee accuracy and integrity. I am an Executive Financial Advisor who seeks role at investment and insurance firm, skillfully manages investment and assets. I am an Executive Financial Advisor possessing outstanding interpersonal, analytical and organizational skills. SKILLS

EDUCATION

• Bachelor of Arts: International Studies and Diplomacy Benson Idahosa University – Benin City, Nigeria 2012

• NYSC CERTIFICATE 2014

Letter of exclusion from nation service

• West African Examination Council (WAEC): SSCE

Iguadolor Secondary School – Iguadolor Town, Egor L.G.A., Benin City, Nigeria 2009

• Certificate: Insurance Agent

Chartered Insurance Institute of Nigeria 2016

• Certificate: Project Management

Project People (Project Management Consultants) – Lagos, Nigeria 2014 EMMANUEL ASUQUO

Address: 2, Obehi Avenue Off 2nd Ugbor Road, G.R.A., Benin City, Edo State, Nigeria. Phone Number: +234**********. Email: ******************@*****.*** Customer service skills

Self-motivation and organization

A good level of numeracy and IT skills

A target-driven mindset

A flexible approach to work

Decision-making skills

Discretion and an understanding of the need for

client confidentiality

An ethical and professional approach to work.

Excellent Management

Fast Learner

Self Motivated

Excellent communication

Interpersonal and listening skills

The capability to explain complex information

simply and clearly

The ability to network and establish relationships with clients

Research and analytical skills

Negotiation and influencing skills as well as

determination and tenacity

The ability to work in a team

Time management skills

Costumer Service

Attention to details

• Professional Certificate in Project Management : Project Management IT Soar Trainers – United Kingdom 2014

• Diploma: Desktop Publishing

Mikon Institute of Information Technology – Benin City, Nigeria 2013

• Certificate: Pastoral, Missionary, Evangelism

Special Vocation Bible School (SVBS), Church of God Mission Int’l Inc. – Benin City, Nigeria 2010

• 2020 BOOTCAMP (Virtual Go Pro with Eric Worre)

Certificate: Beyond Leadership and Influence – Las Vegas, United States 2020

• Chartered Institute of Bankers of Nigeria

Certificate: Professional Conduct and Ethics Certification – Lagos, Nigeria 2020

• Morris Cerullo Legacy School of Ministry

Certificate: The New Proof Producers – San Diego, United States 2021

• Morris Cerullo Legacy School of Ministry

Certificate: God’s Faith – San Diego, United States 2021 WORK HISTORY

Retail Sales Manager

Coronation - Benin city, Nigeria 2022

• Reviewing and approving applications to ensure that they meet underwriting guidelines and regulations.

• Interviewing new applicants to determine their eligibility for coverage, rates, and additional services offered by the company.

• Analyzing data to identify potential risks that may affect the company’s financial stability.

• Preparing proposals for new business opportunities and marketing strategies to increase sales.

• Coordinating with insurance agents and brokers to ensure that policies are issued correctly and payments are made accurately.

• Developing and implementing an effective marketing strategy for selling policies to new and existing clients.

• Reviewing claims from customers to assess coverage and determine payouts.

• Coordinating with department heads to ensure that insurance policies are effectively promoted and marketed to potential customers.

• Conducting training sessions for new employees on topics such as customer service and sales technique. Executive Financial Advisor III

Sanlam Nigeria – Benin City, Nigeria 09/202

• Prospected for new clients through face to face contacts in the community, phone calls and referrals.

• Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual.

• Coordinated portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals.

• Presented investment and financial planning seminars to clients and prospective clients. 3

• To proactively establish, develop and maintain strong client relationships through regular contact and through providing timely, value-added information, advice and recommendations.

• To meet all sales and revenue targets while growing my book of business.

• I build and strengthen relationships with new and existing clients while meeting clients’ short and long term financial needs, recommending a full range of solutions (banking, credit, investment and wealth protection) and taking into account the clients’ current situation, risk profile, time horizon, and other personal factors.

• Communicated with over 1,000 existing clients to ensure they were satisfied with their existing investments.

• Researched, created and presented investment or general presentations to new prospects.

• Assisted clients in taking full advantage of brokerage/banking solutions to deepen the relationship and offer better client satisfaction.

• Answered clients' questions about the purposes and details of financial plans and strategies.

• Sold financial products including life and disability insurances, college funding and retirement instruments.

• Conducted equity research on companies to discover undervalued investments with reasonable prospects for long term sustainable growth.

• Generated new clients using a personal, face-to-face approach that built trust and emphasized personal service to the individual investor.

Managing Director

Oxford International Group (Oxford Zeal Atlantic Zenith) – Benin City 09/2021

• Coordinated portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals.

• Generated new clients using a personal, face-to-face approach that built trust and emphasized personal service to the individual investor.

• Presented investment and financial planning seminars to clients and prospective clients. Investment Executive

Oxford International Group (Oxford Pace Zeal Group) - Benin City 03/2021

• Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual.

• To meet all sales and revenue targets while growing my book of business.

• To build and strengthen relationships with new and existing clients while meeting clients’ short and long term financial needs, recommending a full range of solutions (banking, credit, investment and wealth protection) and taking into account the clients’ current situation, risk profile, time horizon, and other personal factors. Executive Financial Advisor

FBN Insurance Limited (First Bank of Nigeria Holdings Plc.) – Benin City, Nigeria 04/2014

• To proactively establish, develop and maintain strong client relationships through regular contact and through providing timely, value-added information, advice and recommendations.

• To meet all sales and revenue targets while growing my book of business.

• Communicated with over 200 existing clients to ensure they were satisfied with their existing investments.

• Prospected for new clients through face to face contacts in the community, phone calls and referrals.

• Researched, created and presented investment or general presentations to new prospects.

• Assisted clients in taking full advantage of brokerage/banking solutions to deepen the relationship and offer better client satisfaction.

• Answered clients' questions about the purposes and details of financial plans and strategies.

• Sold financial products including life and disability insurances, college funding and retirement instruments. 4

• Conducted equity research on companies to discover undervalued investments with reasonable prospects for long term sustainable growth.

• Coordinated portfolio reviews with clients to regularly evaluate an investment's performance toward achieving documented long-term financial goals.

• Presented investment and financial planning seminars to clients and prospective clients.

• Generated new clients using a personal, face-to-face approach that built trust and emphasized personal service to the individual investor.

• Identified clients and prospective clients in need of investment guidance and then recommended investment solutions appropriate for each individual.

Dry Cleaner

Church of God Mission Int’l, Inc. – Benin City, Nigeria 03/2004-08/2014 Security Officer

Church of God Mission Int’l, Inc. – Benin City, Nigeria 12/2002-03/2004 Fishing Captain

Travel and See Fishing Company – Ibaka Town, Mbo L.G.A., Akwa Ibom State, Nigeria 09/1999-01/2001 ACHIEVEMENT

• I effectively lead a team to achieving my branch’s new product sales target for four consecutive quarters and significantly reduced customer waiting times by 20% over the course of six months.

• I developed a new collection system that reduced outstanding sums due from tenants, and upgraded the existing systems which improved processes and doubled efficiencies within the department.

• In my current role I delivered process and control improvements and successfully implementation of work processes, discipline and professionalism as the Chairman of disciplinary committee. REFERENCE

Mr. Theophilus Oshiotse

Grand Managing Director

Oxford International Group

Phone: +234**********

Email: *********@*****.***

Mr. Onyekachi Jonah

Executive Financial Advisor

FBN Insurance Limited (First Bank of Nigeria)

Phone: +234 703-***-****

Email: *********@*****.***

PERSONAL INFORMATION

Surname: Asuquo. First Name: Emmanuel. Date of Birth: 2nd April, 1979. Sex: Male. Marital Status: Single. Home Town: Ekpene Ukim. Local Government of Origin: Uruan. State of Origin: Akwa Ibom State. Nationality: Nigeria. Residential Address: 2, Obehi Avenue Off 2nd Ugbor Road, G.R.A., Benin City, Edo State, Nigeria. Phone Number:

+234**********. Email: ******************@*****.***

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