Service Agent Customer
Resume:
cassi mccord
Just me
Maysville, KY *****
***************@*****.***
I'm optimistic, friendly, outgoing, and have a bubbly personality. I never met a stranger and you'll never see me without a smile on my face.
Authorized to work in the US for any employer
Work Experience
Customer service agent
YETI - Austin, TX
May 2022 to Present
Handled inbound calls create orders sent out replacement parts. Created customers accounts. Communicated through emails with customers.
CSR - Customer Service Representative
Family Dollar - Maysville, KY
April 2019 to December 2021
Cashier, stocker, greeter, I cleaned the store inside and out. Help unload truck and put truck away. I opened and closed the store.
HHA - Home Health Aide
Loving Hearts Home Care - Manchester, OH
March 2016 to December 2018
Helped my clients with every day activities such as cooking, cleaning, running errands, helped with personal hygiene, and things like that.
Daycare Teacher Assistant
HIGHLAND CHRISTIAN ACADEMY - Maysville, KY
February 2014 to 2016
I helped with the babies in the nursery. I helped feed, change, get them down for a nap, and played with them. I also helped in other rooms doing the same thing I also helped in the kitchen with breakfast, lunch, and snack. I also helped clean when the kids went home Arby's Crew Member
Arby's - Maysville, KY
2014 to 2016
I helped get the store ready to open by preparing food and making sure everything was stocked up and ready to go. I was the drive thru order taker and cashier. I cleaned my area and behind the counter. Education
High school diploma
Mason County High School - Maysville, KY
May 2005
Skills
• Food Preparation
• Cooking
• Customer Service
• Cleaning
• Stocking
• Food Safety
• Kitchen Experience
• Meal Preparation
• Caregiving
• Organizational Skills
• Microsoft Word
• Laundry
• Restaurant Experience
• Medical Terminology
• Cashiering
• Vital Signs
• Home Care
• Patient Care
• Alzheimer's Care
• Typing
• Windows
• Android
• Sales
• Medical Office Experience
• Microsoft Excel
• Senior Care
• Dementia Care
• Clerical Experience
• Computer Operation
• Leadership
• Medication Administration
• Retail sales (3 years)
• Customer support (2 years)
• Microsoft Office
• Microsoft Word (10+ years)
• Microsoft Access (10+ years)
• Microsoft Office (10+ years)
• Typing (10+ years)
• Medical receptionist (3 years)
• Hospice Care
• Telemarketing
• Call center (4 years)
• Detailing (8 years)
Certifications and Licenses
CNA
CPR Certification
Hospitality certificate
Present
Assessments
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Familiar
January 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Social media — Completed
January 2022
Knowledge of popular social media platforms, features, and functions Full results: Completed
Verbal communication — Familiar
January 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Customer service — Highly Proficient
December 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Basic computer skills — Proficient
December 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Sales skills — Completed
January 2022
Influencing and negotiating with customers
Full results: Completed
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm very friendly and enjoy helping anyone and everyone. I am an extremely fast learner and enjoy learning new things. I can talk to anyone and everyone about anything and everything.
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