Service Representative Customer Support
Resume:
sukura SALAWU
HOUSTON TX *****
************@*****.***
Professional Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations.
Skills
Customer Service Representative 08/2019 to Current Kids World, New York, NY
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and
external customers.
Responded to customer requests for products, services, and company information.
Processed orders, credits and tracked returns.
Sought ways to improve processes and services
provided.
Answered constant flow of customer calls with minimal wait times.
Communicated with management when customer issues
escalated and worked to find resolutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and
services and creating welcoming, positive experiences. Customer Service Representative 011/2017 to 08/2019 Work History
99 Cents Store, Bronx York, NY
Managed filing system entered data and completed other clerical tasks.
Took payment information and other pertinent information such as addresses and phone numbers to place orders. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Facilitated inter-departmental communication to
effectively provide customer support.
Managed timely and effective replacement of damaged or missing products.
Created and maintained detailed database to develop promotional sales.
Investigated and resolved customer inquiries and
complaints quickly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
.
Education
Bachelor of art Law and Society. May 2021
John Jay College of Criminal Justice of The City University of New York Associate of Arts: Paralegal studies, 05/2019
Bronx Community College of The City University of New York - The Bronx, NY High School Diploma: 07/2011
AYEGUN COLLEGE - OYO NIGERIA
CORE
QUALIFICATION
Microsoft: Word, Excel, Word, Powerpoint
Operating System: Windows
Excellent Phone Etiquette
Multi-task Management
Accuracy and patient
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