Service Representative Customer
Resume:
Tressa Bean
Winston-Salem, NC *****
adu07h@r.postjobfree.com
To secure a position with an established organization that will lead to a lasting relationship. Over ten years of customer service experience. I am a self-starter and challenge new ideas. I adapt well in any situation and love to help others.
Work Experience
Healthcare Membership Enrollment
Temporary Agency - Remote
August 2022 to Present
Enrolling members and maintaining membership records, including member additions, terminations, and changes for new and renewal groups for standard and some non-standard businesses. Process ancillary enrollments, and handle priority requests and work reports of moderate complexity. Process billing inquiries and reconciliation. Research billing errors and perform or initiate reverse transactions as necessary. Research and respond to enrollment errors by telephone or in writing, communicate errors, corrective actions being taken, and/or policies and procedures being enacted. Receive and place telephone calls to answer questions or obtain information relating to membership and enrollment, group/ individual records, and group/individual contracts. Handle general billing and enrollment inquiries from brokers and benefits administrator members. Process back-end error reports for electronic enrollment. Customer Service Representative
Arise - Remote
January 2012 to August 2022
Review, analyze and respond to customer billing inquiries. Upsell eligible customers home warranty solutions. Resolve customer issues or questions.
Processing payment deferrals,and installment plans. Accurately enrolled the customer in the correct plan. Demonstrate knowledge of processes and policies. Customer Service Representative
Deluxe Corporation - Greensboro, NC
January 2008 to December 2011
Duties include handling 100+ calls per day in an inbound call center from direct banking customers and financial institutions. Placed orders for checks, and other business needs. Resolved inquiries related to the orders and billing explanations and issuing credits. Education
Certificate in Early Childhood Education
Forsyth Technical Community College
2010
Business Administration
Bennett College
1990 to 1992
High School Diploma
R.J. Reynolds High School
June 1990
Skills
• Over ten years of customer service experience. I am a self-starter and challenge new ideas. I adapt well in any situation and love to help others.
• Customer service
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