Service Representative Customer Support

LAKEISHA TURNER

**** ******* *** ******, **, ****5 251-***-**** adu07f@r.postjobfree.com

QUALIFICATIONS PROFILE

High-energy, dynamic and compassionate professional with extensive background in managing relationships and communication with consumers, employees, clients, and the public. Possess outstanding cross-industry skills, superior presentation abilities, a passion for excellence, and a contagious enthusiasm. Possess highly transferable marketing concepts and skills to produce outstanding results regardless of industry. Able to develop, maintain, and strengthen business relationships with clients. A highly motivated professional who is driven to achieve phenomenal results. Extremely effective in fast- paced and stressful situations. Outstanding promotion and communication skills. AREAS OF EXPERTISE

Customer Service Organization skills

Time Management Multitasking

Conflict Resolution Leadership skills

EMPLOYMENT HISTORY

Caregiver

MARC Mobile, AL March 2014-August 2014

Helping clients take prescribed medication

Assisting clients with personal care and hygiene

Excellent knowledge of emergency response and first aid (CPR)

Knowledge of housekeeping activities and cooking with attention to dietary constraints Activity Assistant

Lynwood Nursing Home Mobile AL August 2009- April 2013

Hosting different activities for the elderly

Making sure the elderly has something entertaining to do

For the elderly that needs help with everything I would read to them either a book or the newspaper CSR (Customer Service Representative)

Alorica Mobile, AL July2019-October2012

Taking inbound calls from customers of Verizon to help resolve the customer issue

Ensure customer satisfaction and provide professional customer support

Knowing our products inside and out so that I can answer the customer questions

Maintaining a positive attitude towards customers at all times EDUCATION

Contact this candidate